THE ROLE & THE TEAM
At Zeos Platform Operations, we act as a bridge between commercial, operations, and tech teams to enable seamless onboarding and successful integration for our Multi Channel Fulfillment (MCF) service. Our work rectly impacts partner satisfaction and enables scalable growth across new markets, sales channels, and strategic partnerships. Within the Zeos Onboarding team, we own the partner journey from post-signature to go-live, supporting technical integration, project management for strategic partners, and hypercare. We consult on solution design, facilitate testing processes, and collaborate cross-functionally to bring new service capabilities of Zeos to life. As an Onboarding Manager (ZEOS Platform Operations), you will work hands-on with our partners, integrators, and sales channels to drive high-quality onboarding. You will support in implementing and scaling Multi Channel fulfillment across Europe, contribute to product improvements, and help shape a replicable and partner-first integration experience.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Relationship & retention:
● As the main contact during onboarding, you will guide partners through the integration , testing, go-live and hyper care phases.
● You consult and foster long-term relationships with our key partners based on mutual success, ensuring value driven solutions
Project management:
● With your strong technical affinity and a solid business understanding, you will contribute to high-complexity cross-functional projects with a significant business impact
● You will coordinate launches with various teams to align on timelines and technical scope.
● You will configure partners in all internal systems based on requirements.
Stakeholder engagement:
● You will collaborate with internal and external stakeholders on a daily basis
● You will support commercial, product, engineering etc teams with data-driven identification of product and process improvements
● You are able to communicate your priorities clearly, resolve conflicts in efficient way in order to build strong relationships with the teams
WE'D LOVE TO MEET YOU IF
● You have 3–5 years of experience in B2B integrations(preferably), partner onboarding, ecommerce, project management, or operations within a tech, logistics, or platform environment
● You are a proactive and self-driven professional who is dedicated to taking ownership of their work independently and delivering exceptional results.
● You have experience managing and collaborating within multiple different stakeholders, both internally and externally
● You bring solid knowledge of onboarding cycle, project management, and common e-commerce platforms or integrators
● You are problem solver that can foresee potential issues and challenges and offer the solution
● Fluency in English is required; German language is a plus.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
If you have what it takes, we encourage you to apply, even if you don't meet every requirement. You may just be the right candidate for this or other roles!
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
Please note that all applications must be completed using the online form - we do not accept applications via email.
