Welcome to your Zalando
What kind of career experience would make you feel fulfilled? At Zalando, we’re building a workplace where employees can thrive together as they create fulfilling careers. A place where you can unlock your professional and personal potential, feel trusted to take on challenges, and be supported by collaborative, high-performing colleagues who always have your back.
Zalando at a glance
~ 15,000
Employees
> 140
Nationalities
~ 50m
Active customers
> 150
Registered office dogs
At Zalando, we bring together a diverse group of people to create an incredible, high-energy mix of ideas and experiences. But there is one thing we all have in common: we all use Zalando’s Founding Mindset as a guide for how we work. An integral part of our strategy, this Founding Mindset captures the four qualities that differentiate our approach: Customer Focus, Entrepreneurial Mindset, Speed, and Empowerment.
CUSTOMER FOCUS
Always put yourself in our customer’s shoes:
We start with our customers. Always. Without them, there is no Zalando.
Score results:
Our job is only done when we deliver measurable and scalable impact for our customers. The measure of a good day is accomplishment, not activity.
Put purpose first, ego second:
We stay humble and trust that our personal success comes from making the best decisions for the customer.
SPEED
Think big, act fast:
We are in a race. We seize big opportunities without delay through fast decisions and a strong bias towards action. Quick, adaptive execution of an imperfect plan beats slow execution of the perfect plan.
Find a solution:
We don’t get stuck with complex problems but think outside the box to find a solution. We keep it simple: fast execution happens when pragmatism meets scalability.
Disagree and commit:
To make the best decisions, we engage in constructive, truth-seeking debates. We speak up and keep an open mind to others’ perspectives. In the end, we seek commitment, not consensus.
ENTREPRENEURSHIP
Play to win, dare to fail:
Innovation only happens by taking risks. We succeed because we focus more on what can be gained than what can be lost. Along the way, we learn from our failures and those of others.
Act like an owner, play as a team:
Ownership is about responsibility, not entitlement. We are accountable for our role and for supporting others in theirs - we can only win together.
Fly high, dive deep:
We keep the big picture in mind. At the same time, we stay in touch with reality, always ready to dive into details when necessary without getting stuck there.
Make us better:
We have nothing to waste. We treat our time, energy, and resources as valuable assets. Our growth mindset means we always look to improve how we do things to make the most of what we have.
EMPOWERMENT
Be your team’s biggest fan:
Magic happens in teams. To build strong teams, we give our best and hold each other to high standards. When colleagues do great things, we make sure to recognise those responsible.
Live high challenge, high support:
We embrace ambition and change with a growth mindset. We give and receive honest and timely feedback. We provide each other with support and care about each other beyond our roles.
Seek the difference:
As human beings, we know we risk bias, and the comfort of confirmation is a false friend. We seek the people and perspectives that reveal the gaps in our thinking.
Default to transparency:
We provide context and share information to enable informed decision making. We don’t share when it does more harm than good. We assume good intent so we trust each other to handle information and decisions appropriately.
Grow with us
You want to achieve your career ambitions. And we want to help you achieve them. So, from development plans and check-ins, to reviews and organised feedback, we’ll help you stay fully focused on your career goals – even if they change along the way.
Your career. Your way.
Every career journey is different. There’s no such thing as “one-size-fits-all”, and every experience you have is valuable. We believe that growth and fulfilment only come with the freedom to be human. So whether you want to move up in your career, move across or try something totally different, we’re open to it.
Moving up
You focus on one area, boosting your scope and level of responsibility to become a true expert in what you do.
Moving across
You move into a related field — for example: from engineer to product manager — to learn new skills and try a different fit.
Changing lanes
You take a bolder step, moving to a totally unrelated field to expand your possibilities and start a new learning journey.
Learning Opportunities
From the moment you start at Zalando, we’ll help you work out what resources you need to grow and learn. Use our extensive training platform and learning opportunities to create a career that excites you.
Training: Learning modules to support your personal and professional development.
Mentorship: An experienced guide to help you reflect, grow your skills and spot opportunities.
Coaching: 1:1 sessions and group coaching to empower your career decisions.
Leadership Development: Customised programs to share experiences and get feedback.
Learning Opportunities
Our Story
From a Berlin-based startup selling flip-flops to the leading fashion and lifestyle destination in Europe, we’ve got quite the story to tell.
We opened our first Logistics centre in Erfurt. 
A Zalando pop-up store during one of the first years of operation in the Netherlands. 
We grew to over 10,000 employees working at Zalando. 
Zalando’s 10th anniversary — and we celebrated in style. 
We moved into BHQ (our main Headquarters building in Berlin) offering a fluid space of collaboration and teamwork. 
Our new sustainability strategy, do.MORE was created, aiming for a net-positive impact for people and the planet. 
Zalando employees spent over 879 hours on charitable initiatives outside work. 
We unveiled our Diversity & Inclusion Strategy: do.BETTER. 
We launched the first adaptive wear collection that caters to the needs of people with temporary or permanent impairments. 
Zalando acquired a majority stake in Highsnobiety. 
Zalando’s 15th anniversary — and we celebrated in style, again. Our Berlin campus grew with the BHW office tower and its stunning 360° views. 
Over 100 Zalando colleagues volunteered for 3 days at the Special Olympics in Berlin. 
Zalando Visionary Award launched at Copenhagen Fashion Week. 
We introduced Stories, a new feature that sets the tone in fashion and culture. 
We launched a virtual fitting room pilot to millions of customers.
