Privacy Policy

Zalando cares about your privacy and would like you to be familiar with how we collect and process information about you. Zalando’s application management system is a service of the Zalando SE. The application management system allows you to apply directly to vacancies at the Zalando SE as well as zLabels GmbH, Zalon, zOutlet Berlin GmbH, zOutlet Frankfurt GmbH, Zalando Customer Care DACH SE & Co. KG, Zalando Customer Care International SE & Co. KG, Zalando Lounge Service GmbH, Zalando Logistics SE & Co. KG, Zalando Logistics Mönchengladbach SE & Co. KG, Zalando Content Creation SE & Co. KG, Zalando SAS, metrigo GmbH, GmbH, Zalando Ireland Ltd., Zalando Oy (in the following: the Zalando Group).

The protection and legally correct collection, processing, and use of your personal data are important for us. In order for you to feel safe when completing and sending us your online application, we comply with all legal data protection requirements when handling your application.

Please read the following information about our data protection regulations:


The entity responsible for collecting, processing, and using your personal data in accordance with data protection law is the Zalando SE, Tamara-Danz-Str.1, 10243 Berlin, Germany.



Personal data means any information that relates to an identified or identifiable individual person. This includes your name, your telephone number, your address, your picture, as well as other application data that you share with us in the course of your application.


For the purposes of managing your online application, we collect, process, and use your personal data that you have disclosed to us via the online application form or by sending us your CV. In general, you decide yourself which data you are willing to enter and share with us. The fields that are mandatory include your first name and surname, email address, phone number. However, if you do not provide us your personal data relevant to the application process, like data on your education or employment history, we may not be able to process your application or assess it properly. In your application you may provide us a link to your profile on Linkedin, XING or similar job sites or social media sites. We also receive personal data from you in the interviews that we hold where we discuss your background and profile.

We discourage you from providing to us personal data that may be considered sensitive personal data like about your racial or ethnic origin, marital status, political opinions, religion or other beliefs, health, criminal record or trade union membership. In general, we don’t require and discourage you from providing a photo in your CV. Where necessary for a particular position and in accordance with the law, we may ask you for data relating to your health or other data considered sensitive.  If you provide us with this information, we will handle this information responsibly and we will need your explicit consent to process it.

Whenever you access the online application form, your internet browser will transmit user data that is stored in so-called server log files. The stored data includes the following details: The data and time of the visit, the name of the accessed page, your IP address; referrer URL (the URL from which you access the Zalando application site), the amount of data transmitted, as well as product and version details of your browser.

Your IP address will be deleted or made anonymous immediately after the end of visit so that it can no longer be attributed to you or an identified or identifiable natural person. We then analyse these log files in anonymous form for the purposes of improving the quality and user friendliness of our online application processes and managing our server capacity.

We use Google Analytics, which uses Cookies and similar technologies to collect and analyse information about the use of the website and report on activities. Google Analytics may also collect information about the use of other websites and apps. You can find out more about Google’s practices here .

If you disclose any personal data relating to other people in your application, you represent that you have the authority to do so and that you permit us to use this information in accordance with this Privacy Policy.

Sometimes we proactively look for candidates for our open positions online and may then obtain your personal information from sources like LinkedIn or XING or other sites where you have published your profile, developer platforms or general online search. We may then store some of your data (like name, contact information, link to your profile) in our database and contact you to inform you about our open positions. If there will be no match at that point, we will ask you whether you would like us to keep your data in our talent pool (see point 2.4) and stay in touch with us about future open positions that may fit your profile.


We collect and process the personal data about you in order to process your application and assess your application against our open positions, (Art. 6 (1) (b) GDPR). This also includes using the data to contact you.

We may also use personal data about you for our legitimate business interest (Art. 6 (1) (f) GDPR), including to send you the satisfaction survey pertaining to the application process, for improving or modifying our services and operating our activities. We are interested in finding the right candidates for our company and we assume that if you made your data public for example on a job site, it is reasonable to expect that you are happy to be informed about positions that my fit your profile.

Your data will be transmitted to the HR department in charge in an encrypted form. We may also share  your application with other Zalando Group companies (you can find the list of these companies here) or persons in charge of departments with vacancies or other functional areas that fit your applicant profile (Art. 6 (1) (f) GDPR).

In cases where you provided us with sensitive information, we will need your consent  to process this information (Art. 9 (2) (a) GDPR).

In some cases we may be legally required to process data about you or use your data to help us establish or defend against legal claims.

For storing and handling of your application we use service providers like Greenhouse and Beamery.

Your application will usually be deleted automatically three months after the end of the application process. In some cases, we may need to keep the data up to six months after the recruitment for a particular position has ended. After this time, your data will be deleted. You can always request us to delete your data by sending a mail to: Please note that doing so means that you are withdrawing from any still on-going application processes.

We might process some of your data automatically to help you through the respective processes and sometimes to prepare recruiting decisions which will always include a human intervention mechanism so that decision are always made by humans.


Upon invitation by our recruiting team, you have the option to agree to the storage of your personal data for our talent pool after the completion of the application process. Should you wish to use that option, your data (like contact information, qualifications, years of professional experience etc.) will be stored by us for a period of 12 months.

After the end of the 12-month period your data will be deleted automatically, unless we ask you whether we may store your profile and contact information for another period of 12 months and you consent to that.  Otherwise, or in case that you don’t consent to continued storage of your data, we will delete your data automatically. You can always request us to delete the stored data by sending an email to

To store your application in the talent pool we use service provider called Beamery listed below (point 2.5).


We use Service Providers to process your personal data. We choose Service Providers with due care to make sure that your data is properly stored and handled.

For our application management we use the services of Greenhouse Software Inc., 455 Broadway, New York NY, 10013 USA („Greenhouse“). For this purpose, your data is being stored and processed on servers of Greenhouse, located in the USA.

For our talent pool management and management of contacts with candidates that we look for proactively, we use the services of Beamery Ltd., 21 Worship Street, London, EC2A 2DW, UK.

For survey implementation we use the services of Qualtrics, LLC, 400 West Qualtrics Drive, Provo UT, 84606 USA („Qualtrics“). For this purpose, your data is being stored and processed on servers of Qualtrics, located in Frankfurt, Germany.

For interview scheduling implementation we use the services of Etch Mobile, Inc, (d.b.a. GoodTime) 1 Daniel Burnham Ct. #720, San Francisco, CA 94109 („GoodTime“). For this purpose, your data is being stored and processed on servers of GoodTime, located in the USA. The storage is happening within the framework of a data processing agreement.

For any transfers of your personal data from the EEA to countries that are not considered as providing an adequate level of protection by the European Commission (like the USA) we have put in place adequate measures such as Standard Contractual Clauses adopted by the European Commission to protect your personal data. You may obtain the copy of these measures by contacting us via the contact information provided below.


Social media functions may be integrated into Zalando’s services. These may include messenger services and so-called social plug-ins or social logins, such as “login with Facebook”. If you activate or use these functions and are a member of the relevant social network, we may receive data from their respective operators which allows us to identify you. We usually receive the following data from social networks:

You can find more detailed information in the relevant providers’ terms of use and privacy policies. Please also take into account the notice on the processing of social network data in connection with social network functions under “Info on websites and apps”.

Zalando currently uses Facebook’s Messenger service and social plug-ins/logins from the following social networks:


All of your data transmitted to us is encrypted automatically (SSL encryption). Suitable technical and organizational measures are in place to ensure that your personal data is handled confidentially and securely in accordance with the legal requirements.


Further development of our websites and apps and the implementation of new technologies to improve our service for you may require changes to this privacy policy. We therefore recommend that you re-read this Data Protection Declaration from time to time.


You have the following legal data protection rights under the relevant legal conditions: Right to information (Article 15 GDPR), right to deletion (Article 17 GDPR), right to correction (Article 16 GDPR), right to restriction of processing (Article 18 GDPR), right to data portability (Article 20 GDPR), right to lodge a complaint with a supervisory authority (Article 77 GDPR), as well as the right to object to particular data processing measures (Article 21 GDPR).  If you have given consent for the processing of your data, you may withdraw it at any time. Withdrawal has no effect on the admissibility of the processing of your data which took place before the withdrawal.

6. Contact information

If you have any questions regarding this Privacy Policy or our handling of your data, please contact our Data Protection Officer.

Data Protection Officer

Zalando SE


10243 Berlin

Telefax: +49 (0)30 2759 46 93


You also have the right to lodge a complaint with data protection authorities. The responsibilities of the data protection authorities depend on the seat of the competent authorities. You may, however, contact the data protection authority, which will then forward your complaint to the responsible authority. The authority responsible for Zalando is the Berlin Commissioner for Data Protection and Freedom of Information, Friedrichstr. 219 b, 10969 Berlin, Germany.

7. Information on cookies

You can find out which cookies we use here. For an overview of all the cookies we use please click here.