BCM & Crisis Manager (all genders)

Full time
Job Category
Legal, Compliance & Governance

As BCM & Crisis Manager (all genders) in our Governance & Risk team, you will be mainly responsible for driving our resilience to the next level. As such, you will be part of the ongoing development and enhancement of our business continuity and crisis management system and have the opportunity to participate in high-impact projects.


At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups 


  • You’ll be a recognized subject matter expert for resilience management at Zalando.

  • You’ll continuously improve the performance of processes/systems around resilience by applying your extensive expertise to identify and recommend improvements. You’ll independently implement the changes and measure their impact.

  • You’ll develop and optimize our business continuity and crisis management program at Zalando under the guidance of the department head.

  • You’ll be a sparring partner to the business functions on topics related to business continuity and crisis management and help them define an adequate level of risk mitigation and resilience.

  • You'll be planning, preparing, and executing business impact analyses (BIA) and supporting the business functions in the development and implementation of business continuity plans (BCP).

  • You'll be responsible for planning and preparation of stress tests of BCPs and joint exercises with the crisis response team.

  • You’ll take ownership of operational topics and resolve them independently.

  • You’ll conduct threat analyses and handle crisis-related ad-hoc situations as part of the crisis support team, treating them as an opportunity to create a positive impact on our business.


  • You have completed studies in business administration, economics, security management, or a similar field and have expert knowledge in Resilience Management.

  • You convince through a proven track record in crisis and business continuity management that will allow you to improve the respective management system.

  • You are familiar with industry best practices, standards, and regulations around resilience management (especially ISO 22301, BSI 200-4, ISO 2700x) and have the ability to apply this knowledge and help steer the team and the business toward creating a common understanding of the requirements outlined by these standards and how they impact Zalando.

  • You have an affinity for IT-controlled working methods and solutions.

  • You have first experiences in the independent conception and implementation of workshops / trainings

  • You are used to interacting with senior management and important stakeholders and can tailor your communication to ensure buy-in and tone for resilience projects and initiatives.

  • You can pitch and challenge ideas and solutions around resilience management to senior management and underline their importance to Zalando’s business activities as well as manage their expectations and find compromise to reach your department’s goals.

  • You build strong interpersonal relationships and are able to share your knowledge and actively collaborate on business continuity and crisis with other affected functions (decentral BCM teams, security teams, business functions, etc.).

  • You are a proactive and passionate team player who is motivated to collaborate with others and ready to take on responsibilities quickly.

  • You have an excellent level of written and verbal communication skills in both German and English language. 

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!


Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

  • Employee shares program

  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

  • 2 paid volunteering days a year

  • Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration

  • Work from abroad for up to 30 working days a year

  • 27 days of vacation a year to start

  • Relocation assistance available (subject to prior agreement)

  • Family services, including counseling and support

  • Health and wellbeing options (including Gympass)

  • Mental health support and coaching available

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us


Lara Grandemenge


Please note that all applications must be completed using the online form - we do not accept applications via e-mail.

About Zalando

It’s the perfect time to join Zalando on our journey to build the leading pan-European ecosystem for fashion and lifestyle e-commerce. Help us offer an inspiring and quality multi-brand shopping experience for fashion and lifestyle products to about 50 million active customers in 25 markets. Or be part of our logistic infrastructure, software or service capabilities to help brands and retailers run and scale their entire e-commerce business, on or off Zalando. Join our Zalando ecosystem, to enable positive change for the fashion and lifestyle industry. 

Learn more about our culture