THE ROLE & THE TEAM
Zalando Gift Cards are the perfect gift for friends, family, or for any corporate incentive like loyalty programs and employee rewards. We are a cross-functional unit delivering Zalando’s gift card marketing, sales strategy, and operational excellence across Europe. Our goal is to provide our end consumers with a perfect gifting experience and to build long-lasting cooperations with our partners.
As a Sales & Operations Excellence Manager, you will step into a hybrid role designed to bridge commercial partner management with operational excellence. You will oversee the operational aspects of our retail channel while actively managing and growing a portfolio of retail partners across select European markets (including Italy and Spain). This role is ideal for a detail-oriented professional who is enthusiastic about managing partner relationships and mastering the operational functions of our retail gift card business.
From executing on gift card print runs and optimizing workflows to driving retail growth strategies, you will serve as a crucial cross-functional expert on physical retail sales environments with online digital sales channels.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Partner Management: Serve as the primary go-to person for existing partner relationships in assigned markets. Execute growth initiatives, manage listings, and ensure partners are fully supported with the marketing materials and account care they need.
Operational Excellence: Oversee day-to-day gift card retail operations, including invoicing matching monthly, code revocations, and maintaining adequate physical stock levels.
Process Improvement: Identify inefficiencies in current retail operational workflows. Contribute to building more structured, scalable, and automated processes in a fast-moving environment.
Cross-Functional Collaboration: Act as the interface between external retail partners/integrators and internal cross-functional teams including Commercial, Accounting, SAP, Salesforce, and Engineering.
Data-Driven Insights: Analyze performance data using spreadsheets and CRM systems. Track KPIs, identify trends, monitor invoicing alignment, and turn data points into actionable growth recommendations.
Project Delivery: Assist in leading small to medium-sized projects aimed at understanding gift card mechanisms, introducing new channels, and maximizing long-term revenue.
WE'D LOVE TO MEET YOU IF
Relevant Experience: You bring 1–3 years of experience in sales, retail operations, business development, buying, E-commerce, or FMCG.
Operations & Systems Savvy: You exhibit proficiency in order management and process optimization. Experience working with SAP and Salesforce is a distinct advantage.
Analytical Mindset: You enjoy digging into the details of datasets, thrive when using spreadsheets, and have a proven track record of deriving real business actions from data.
Market Awareness: Knowledge of European consumer landscapes—particularly market dynamics in Spain & Italy—is a major plus.
Communication & Execution: You have strong project management skills, can hit tight deadlines, and navigate stakeholder relationships smoothly.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
