THE ROLE & THE TEAM

As Principal Integrators Manager, you will be responsible for designing, implementing and running the Certification Program for Integrators, among other business critical projects, to ensure Integrators perform according to expectations and are effective multipliers to our work at Zalando. You will be driving strategic performance improvements in the Integrators, working in close collaboration with our Product and Tech organisation. You will be creating frameworks and standardising ways of working between Integrators, Zalando teams (Operations, Tech Operations, Product) and Brands & Retailers (our Partners). You are capable to align annual roadmaps with Integrators, and run frequent check in’s (eg Quarterly Business Reviews) with senior management, both in the Integrator side and in Zalando. You anticipate and spot blockers, facilitate communication and coordination, in order to have a successful deployment of new features and releases. You involve yourself in driving the commercial alignment and performance of the Integrators, too.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• To set the bar for the Integrators’ performance and to continuously drive improvement in the Integratos against that bar and pre-aligned expectations.

• To strategically align Integrators’ technical roadmaps to Zalando roadmaps, in short and long term cycles, for the ultimate purpose of achieving a better customer and partner experience.

• To create deeper partnerships with Integrators.

• To collect and implement feedback from Integrators, with the purpose of driving better customer experience and partner satisfaction.

• To create scalable structure and ways of working between Zalando and Integrators, to work efficiently and improve customer and partner satisfaction.

WE'D LOVE TO MEET YOU IF

• You are fluent in English.

• You have relevant experience working at or with Integrators, in the context of digital marketplaces and deployment of technical features.

• You have relevant experience running coordination between technical partners and stakeholders, in the context of ecommerce and/or digital marketplaces.

• You are an experienced Individual Contributor, with clear leadership skills to drive cross-functional alignment to achieve goals.

• You have experience in managing broad stakeholder structures across several teams and business units. 

• You possess excellent communication skills and you use them to move the company forward: you can present with clarity your ideas, verbally and in writing, and facilitate decision making in a timely manner. 

• You have the analytical skills and the ability to manage large sets of data. You are self-sufficient to create your own reports and dashboards and to create relevant information for decision making.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start for full-time employees

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Wellhub)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion