THE ROLE & THE TEAM
As a Zalando User Researcher (all genders), you will support product ideation and optimization through evaluative and generative research. You ensure that bad ideas fail early – and you inspire colleagues to iterate good ideas into great solutions.
You will impact a wide variety of products – from startup ventures to B2B solutions – in addition to Europe’s largest fashion portal. You will study a diverse range of customers, including high-profile fashion brands, style bloggers, internal users of enterprise software, and approximately 46 million consumers served by our flagship product.
Zalando’s Product Insights and design community teams employs an evolving mix of traditional user-centered methodologies, Lean UX practices, and design thinking. Researchers work closely with designers and product managers to build the right solutions. User researchers at Zalando collaborate with our product designers, Product Managers, and the rest of the community to determine what features to build, how they should behave, and incoming projects’ priorities. To be most effective, we also build strong relationships with other internal teams. With market research, business intelligence, and product analytics, we ensure a holistic 360° understanding of customer needs and behaviors.
What we’d love you to do (and love doing)
As Principal User Researcher for Connected Network, you will be responsible for building the user research discipline within the Connected Network Product Design Team. Together with Connected Network’s Product Designers, you will create the basis for a deep understanding of our partner journey and consistently implement and improve it.
Impact. Influence all steps of the product development cycle across multiple products within Connected Network by applying mostly quantitative research methods. Structure the research lifecycle, build methodological competencies and support product designers in their research projects.
Insights. Provide great answers to outstanding questions by connecting qualitative and quantitative data. Challenge the team in finding solutions for the right problems. Follow up to make sure insights are acted on. Spread insights out beyond the core stakeholders to fuel innovation throughout the entire organisation.
Vision. Be the voice of our partners: develop and defend their point of view. Improve understanding of our partners' needs and ways of working in order to influence decisions at a strategic level.
Teaching. Coach, support and critique your colleagues. Train and empower designers and product managers to do substantial research themselves. Give back to the broader design community by writing and speaking about your successes and failures on our journey to establishing Zalando’s partner offerings.
We’d love to meet if you
To land this job, you show and explain research artefacts from various stages of the product development process that illustrate your ability to deliver actionable user insights.
Communication. Your stellar storytelling skills allow you to deliver customer insights straight to your stakeholders’ hearts and brains. You’re a seasoned facilitator of engaging, impactful workshops. You are fluent in English and – ideally – at least one other European language.
Methodology. You know when to do what, and why. You identify the key research questions, choose the best method(s), recruit the right people, lead interviews, and play a key role in synthesising and communicating insights. You have stellar quantitative and qualitative analysis skills. You master the art of creating surveys and interviews that lead to powerful insights.
Data. Your data savviness helps you feel comfortable and eager to get your hands dirty by transferring and connecting data in different ways and forms; You have at least a basic understanding of quantitative methods and encourage your stakeholders to embrace data-informed decision-making.
Strategy. You have previous experience advocating for and leading strategic research initiatives and the ability to pitch research findings to director-level stakeholders.
Planning. You shape the research agenda. You plan and execute a wide variety of studies independently – interviews, diary studies, usability tests, surveys, workshops, etc. – across the entire product lifecycle.
Prioritisation. You balance high-quality research with short deadlines and highly iterative cycles.
Our Offer
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
