Zalando is Europe’s leading online platform for fashion and lifestyle, connecting 50+ million active customers, brands and partners across 25 markets. Our aspiration is to reimagine fashion for the good of all and be a more sustainable platform that is inclusive by design.
Product Design at Zalando is a community of 200+ product designers, content designers, and user researchers.
The Personalization, Recommendations, Search and Browse (PRSB) design team, based in Berlin and Dublin, is creating customer-centric and engaging experiences that adapt to our customer’s needs, interests, intentions and context. We craft innovative personalized experiences that allow our customers to seamlessly discover fashion, beauty and lifestyle inspiration.
THE ROLE & THE TEAM
You are passionate about designing and delivering scalable customer-centric solutions that leverage the latest technological advances, such as generative AI and machine learning. In order to thrive in this, you will use a wide variety of product design skills and frameworks. While strong foundational UX skills are a must, experience with concept design methods, conducting user research, workshop facilitation, and experience in balancing the big picture with a strong love of craft will help you succeed.
You will combine product design with new technologies through collaboration, creativity, craft and proactive mindset. You will work closely with other Designers, Engineers, Data Scientists, and Product Managers as well as other stakeholders and teams across Zalando. By exploring innovative solution spaces with an iterative mindset, you’ll make the future tangible to provide direction and fuel the vision for internal teams, customers, and partners.
As a customer-focused design thought leader and role model, you will contribute to the Zalando Product Design community and the larger European design industry by sharing best practices, mentoring and teaching colleagues, crafting best-in-class solutions, bar-raising in design reviews, and sparking inspiring conversations.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
WE'D LOVE TO MEET YOU IF
You have worked on complex design projects, and are able to turn innovative ideas into tangible concepts and design artifacts, thus creating clarity amid uncertainty to empower your team to drive the customer experience vision forward.
You have experience in collaborating with cross-functional teams to design intuitive and impactful user experiences for AI-powered products that leverage machine learning technologies, and data-driven applications.
You have experience designing and delivering coherent personalized customer experiences by working in/with cross-functional teams, and partnering with stakeholders and other designers to develop remarkable solutions that challenge the status quo.
You love designing innovative technology products and place humans at the center of your design process — ensuring that geeky tech and forward-looking experience design always serves real human needs.
You have a solid range of design skills in your ever growing toolkit – including user research, workshop facilitation, UX and UI design – to ensure fluid and holistic customer journeys.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Bring clarity to complex design projects by turning bold ideas into concrete concepts and design assets, driving alignment around the customer experience vision.
Partner with cross-functional teams to shape intuitive and impactful user experiences for AI-powered products, integrating machine learning and data-driven insights.
Create seamless, personalized customer experiences by collaborating with stakeholders, designers, and product teams to push the boundaries of innovation.
Design cutting-edge technology products, ensuring AI and machine learning solutions address real human needs.
Leverage a diverse design toolkit—including user research, workshop facilitation, and UX/UI design—to craft cohesive, end-to-end customer journeys.
WHY JOIN US?
Inspiring peers. Product Design at Zalando is a highly diverse, international community of accomplished designers, writers, and researchers who drive our customer experiences to the next level.
Empowering culture. We value trust and have a bias for action. We are kind to each other. For us respect means challenging each other and giving direct feedback. We learn from mistakes. We laugh together. We share ideas freely.
Professional development. We believe in a purpose-driven approach to motivating and growing people. We help you to grow through mentoring, personal branding support, networking inside and outside the company, and rotation through diverse career opportunities within Zalando.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
Please note that all applications must be completed using the online form - we do not accept applications via email.
