THE ROLE & THE TEAM
Zalando is evolving beyond e-commerce to become a leading fashion, beauty, and lifestyle ecosystem in Europe. This strategic shift is driven by three core pillars: delivering high-quality e-commerce experiences, expanding beyond fashion and beauty into lifestyle, and creating a seamless blend of inspiration, entertainment, and shopping.
As the Business Development Principal for Product Ratings & Reviews, you will play a pivotal role in identifying and assessing opportunities to increase the commercial impact of ratings & reviews on Zalando. You will create business cases with a high degree of analytical skill and commercial understanding as well as coordinate closely with product and technology teams to align opportunities. You will translate business cases into strategic initiatives, defining, monitoring and implementing multiple projects and work streams to solve challenges. This role will also create win-win opportunities with external partnerships for review syndication and moderation as well as build stakeholder relationships with internal commercial teams, unlocking growth opportunities for business verticals.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Partnership development: Negotiate long-term deal terms (new agreements and renewals) and identify new partnerships. Work ongoing with external partners to identify opportunities that increase customer purchase confidence.
Strategic Thinking: Focus on maximizing the long term benefits for Zalando through clear and structured concepts and contribute to the strategy development of Product Reviews.
Project Management: Expertise in internal team project management as well as working with external organisations to strengthen partner relations and obsess over customer experience.
Market & Competitive Analysis: Deeply understand the European landscape for fashion, beauty, and lifestyle. Identify trends, competitive dynamics, and unmet needs in the market to inform growth opportunities.
Cross-Functional Collaboration: Partner with teams across Zalando, including Product, Engineering, Finance, and Buying, to align on goals, leverage insights, and ensure seamless integration of new initiatives within the broader Zalando platform.
Stakeholder Management: Serve as a thought leader and trusted advisor to senior leadership on strategies to integrate Product Reviews in a way that drives value for customers and the company.
Data-Driven Decision Making: Leverage data to understand customer behaviour, evaluate the commercial success of new initiatives, and adjust strategies to meet goals
WE’D LOVE TO MEET YOU IF
You have 6+ years in business development, strategic partnerships, or similar roles, ideally within the e-commerce, digital media, or entertainment sectors, with a strong focus on audience engagement and product growth.
You have in-depth understanding of the European market and consumer behaviour in fashion, beauty, and lifestyle, with experience in platform ecosystems.
You have strong strategic planning, market analysis, and partnership development skills.
You have a proven track record of working cross-functionally and leading initiatives that require collaboration between product, marketing, and operations teams.
You have a Bachelor’s degree in Business, Marketing, or a related field; MBA or relevant advanced degree preferred.
You have excellent communication and interpersonal skills, with the ability to influence at all levels and build strong relationships.
You have familiarity with data analysis and audience insights to drive informed decisions.
You have an established network within the fashion, beauty, or lifestyle sectors in Europe.
This role is ideal for a strategic leader passionate about transforming the customer experience by connecting community and shopping. If you’re ready to shape the future of e-commerce through bold experimentation and innovative, engagement-driven products, we encourage you to apply!
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
