THE ROLE AND THE TEAM
Join us in our mission to invite fashion savvy customers onto a daily new, vibrant treasure hunt! We look for someone who wants to think outside the box to identify new, innovative browsing patterns that help our customers score unique fashion deals with more ease and fun.
As Zalando’s second biggest customer facing destination, Lounge is a key driver of Zalando’s mission to be Europe’s starting point for fashion. Every morning at 7 am, we’re opening doors to highly attractive, yet limited deals from brands customers love. To help our 6+ million customers notch up those special fashion pieces they don’t want to miss out on, we need your help!
As Principal Product Manager, you will shape products that ensure the optimal match making between our customers' demand and the articles offered by our partners. You would be responsible for building and scaling (a) the intelligence engine that powers the articles purchased By Lounge as well as (b) shaping the partner’s and buyer’s experience. We want to build products that make our partners successful within the context of Lounge’s commercial strategy while simplifying the work they need to do to be successful.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
You’re coming in at the very beginning of our journey towards making the article purchases smarter, and own the strategy for how we make the product more appealing to our buyers and partners. You will build a toolkit that empowers our commercial teams to deliver value to our customers within the scope and context of our broader commercial strategy.
Create intuitive and seamless partner experience: We aspire to be the platform that partners find the most intuitive and seamless to use. We need to prioritise ease of operations across all partner types to drive partner success.
Iterative mindset / growth mindset: It often takes multiple iterations to find the capabilities that matter. We would want you to have an iterative and an experimentative mindset (pivoted around qualitative and quantitative research to hypothesis building), to find those capabilities that really stick and drive the required outcome.
Customer first / Partner first: To build the best possible customer and partner experience, we need to have our ears constantly open to partner’s and buyer’s feedback, and be comfortable changing our plans when we believe something is working or not working based on new cues that come in.
Collaborate and Innovate: Strong team player and collaborator who can excite others to contribute to innovate and improve our value proposition and key user experience.
Prioritise User Experience and Compliance: Ensure all foundational products provide an excellent user experience and comply with relevant regulations and standards.
Report: Define and deliver against key performance indicators (KPIs), regularly report progress to senior leadership, and continuously seek improvements based on feedback and performance data.
WE’D LOVE TO MEET YOU IF
Strategy to Execution: You are capable of developing a long-term strategy for the evolution of your product suite, while also diving into the finer details to create a great partner and platform experience.
Strong Outcome and KPI Orientation: You thrive on setting clear outcomes and working backwards to achieve them. Whether it’s enhancing partner experience, boosting execution productivity, or increasing throughput.
Strong Customer and Partner Empathy: You have a deep understanding of the challenges faced by our customers and partners and are passionate about solving these issues systematically.
Cross-Functional Collaboration: You excel at communicating your vision and building strong relationships with stakeholders across the organisation. You know how to bring people together, ensuring that Zalando, our partners, and our customers all benefit from your collaborative approach.
Strong Data/Quantitative Skills: You have a proven ability to navigate and interpret large datasets, identifying trends, patterns, and insights that lead to actionable recommendations.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
Two paid volunteering days a year
In a hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching are available
Drive your development through our training platform and biannual peer-to-peer review
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
Please note that all applications must be completed using the online form - we do not accept applications via email.
ABOUT ZALANDO
It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.
Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 49 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.
Our values: https://jobs.zalando.com/en/our-founding-mindset