ROLE AND THE TEAM
Zalando Payments GmbH (ZPS) builds the technologies for all financial transactions in Zalando. We strive to deliver a flawless user experience in the checkout, as well as the processing of payments and reconciliation in the backend. Through smart risk steering, we boost conversion and deliver a competitive advantage to our customers and partners (merchants).
As Principal Product Manager for Gift Cards, you will build the vision for the Gift Card issuing service provided by Zalando Payments. You will be executing against that product vision by building scalable capabilities, impacting millions of customers in a fast growing business area and shaping key experiences defining Zalando’s value proposition.
As part of the ZPS Customer Solutions product organization, you will take ownership of a core value proposition and solve one of Zalando’s most complex customer problems implementing approaches that create win-win-win frameworks for our customers, partners and Zalando. You will focus on discovering and building a compliant, scalable and Euro-wide Gift Card solution that enables Zalando to grow its Direct to Consumer, Retail and B2B business even further. You will provide thought leadership and collaborate closely with cross-functional teams of engineers, product managers, accountants, analysts and designers. You will work directly with the Head of Product to create a product strategy for Gift Cards and be the accountable leader for executing on the strategy with a high degree of autonomy, transparency, and resilience. You will collaborate closely with your counterparts in the Zalando Group responsible for the buying experience of Gift Cards. You will utilize collaboration models and structures at scale, aligning closely with senior leadership across different organizations at Zalando such as Platform, Legal, Finance, Accounting, Customer Care and Markets.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Define the long-term product vision and strategy for our Gift Card issuing product in line with regulatory requirements and customer expectations
Execute against that vision leveraging scalable frameworks for data-informed decision-making to resolve multi-facetted trade-offs
Increase operational excellence and ensure being legally compliant by designing monetary flows and capabilities ensuring the correct bookkeeping of Gift Cards values
Apply state-of-the art product craft, being customer obsessed and working backwards from a target experience informed by data
Work in a cross-functional and dynamic team set-up, collaborating with leadership across Zalando
Raise the bar and provide thought leadership for the ZPS product organization and contribute to the wider Zalando Product Management organization
Define KPI frameworks and insights generation at scale (incl. experimentation) to shape our product roadmap and maximize the commercial value generated
WE’D LOVE TO MEET YOU IF
Product leader collaborating in a cross-functional team set-up with a minimum of 5 years experience within product management
Experience in transforming customer and partner needs into technology products at scale (from idea generation to solution design and implementation/execution) gained in a highly technical environment
Quantitative thought leader with a strong understanding of product methods and tools as well as statistical/analytical approaches
Strong team player and collaborator who can excite others to contribute to innovate and improve our value proposition and key customer experience
Ability to transform distributed information into written narratives to inform decision-making paired with bar-raising storytelling capabilities
Excellent verbal communication, ability to captivate large and diverse audiences, up to the executive leadership
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
Zalando Payments
Zalando Payments builds the technologies for all financial transactions in the Zalando fashion store and our other consumer-facing apps. We work to deliver a flawless user experience in the checkout, as well as the processing of payments and reconciliation in the backend. Through smart risk steering, we boost conversion and deliver a competitive advantage to our customers, taking in the entire financial process.