THE ROLE AND THE TEAM
Do you thrive on keeping things organised and accurate? Are you passionate about maintaining a single source of truth for IT data? If so, then this ServiceNow CMDB Specialist role might be perfect for you! In this role, you will be responsible for the day-to-day operations and optimization of our ServiceNow Configuration Management Database (CMDB). You will play a key role in ensuring the accuracy, completeness, and integrity of IT asset data, which is critical for supporting various IT functions and driving informed decision-making.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
CMDB Administration:
Configure and maintain CMDB classes, attributes, and relationships to reflect the IT infrastructure accurately.
Manage the data lifecycle within the CMDB, including onboarding new CIs (Configuration Items), data cleansing, and deactivating retired assets.
Develop and enforce data governance policies and procedures to ensure data quality and consistency.
Discovery and Reconciliation:
Implement and maintain discovery tools and processes to automatically collect IT asset and CI data from various sources.
Reconcile discovered data with existing CMDB records to ensure accuracy and eliminate duplicates.
Monitor and troubleshoot discovery jobs to identify and resolve data integration issues.
Keep an overarching view of all the CMDB integrations.
Reporting and Analytics:
Develop reports and dashboards to visualise CMDB data and identify trends.
Analyse CMDB data to identify areas for improvement and recommend process enhancements.
Collaborate with stakeholders across Zalando to ensure reports meet their needs.
Collaboration and Support:
Work closely with IT operations teams, system administrators, and business users to understand their CMDB requirements.
Provide ongoing support to users regarding CMDB functionalities and data access.
Stay updated on the latest ServiceNow CMDB features and best practices.
WE’D LOVE TO MEET YOU IF
Minimum 3-5 years of experience working with IT asset management tools or CMDB systems.
Strong understanding of IT infrastructure and configuration management principles
Proven experience with ServiceNow CMDB configuration, integrations and administration.
Experience in ServiceNow CSDM
Excellent analytical and problem-solving skills.
Strong attention to detail and commitment to data accuracy.
Understanding of ITIL principles & practices, especially related to configuration management and CMDB
Effective communication and collaboration skills.
Experience with reporting tools and data visualisation techniques (a plus).
ADDITIONAL PREFERRED SKILLS
Excellent verbal and written skills in English
ServiceNow certifications ServiceNow Fundamentals/CSA, CIS - ITSM, CIS - Discovery
ITIL4 Foundation
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us