THE ROLE & THE TEAM
ZEOS enables brands and retailers to seamlessly scale their e-commerce operations across Europe. Within ZEOS, the Merchant Support team ensures that our ZEOS merchants receive world-class support, and support teams are empowered with clear, standardized workflows and documentation.
Are you organized, detail-oriented, and passionate about turning complex operational tasks into clear, structured processes? We are looking for a motivated Intern or Working Student (f/m/d) to dedicatedly support our Senior Process Manager in Merchant Support. In this role, you will play a hands-on part in structuring internal knowledge, standardizing administrative workflows, and helping elevate our operational efficiency to the next level.
Please note: This is a part-time, fixed-term position ending on December 31, 2026. Active student registration is a mandatory requirement for eligibility.
INCLUSIVE BY DESIGN
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
At Zalando, our vision is to be the leading European technology platform for fashion and lifestyle – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.
We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.
We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.
Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Process Mapping & Documentation
Assist the Senior Process Manager in mapping end-to-end merchant support processes, operational procedures, and escalation paths.
Maintain and continuously update standard operating procedures (SOPs), process flows, and guidelines in internal knowledge repositories (mainly using Confluence and GenAI).
Administrative & Operational Support
Support daily administrative tasks within the Merchant Support team, ensuring smooth information flow and process compliance.
Prepare documentation templates, tool guides, and training materials for internal teams and merchant support agents.
Analysis & Continuous Improvement
Help gather feedback on existing operational workflows and identify bottlenecks or friction points.
Track process update implementations and assist in quality assurance reviews.
Cross-Functional Coordination
Collaborate closely with team leads, merchant support managers, and external partners under the guidance of the Senior Process Manager to ensure alignment across teams.
WE’D LOVE TO MEET YOU IF
Current Student: Enrolled in Business Administration, Operations Management, Information Management, Communications, or a related field.
Structured Mindset: You enjoy bringing order to chaos, have strong organizational skills, and love creating clear, concise documentation.
Tech & Tool Affinity: Familiarity with documentation tools (e.g., Confluence) and Microsoft Office / Google Workspace. Previous knowledge with diagramming tools (e.g., Miro, Signavio) are a plus.
Analytical Approach: Ability to break down complex processes into simple, easy-to-understand steps.
Communication: Strong written and verbal communication skills in English (German or other European languages are a plus).
Proactive Attitude: You take ownership of your tasks and enjoy working alongside senior stakeholders in a fast-paced environment.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
27 days of holiday a year (prorated)
2 paid volunteering days a year
Employee shares programme
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Family services, including counselling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
