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Senior Partner Success & Operations Manager - ZEOS Capital (all genders)

Location
Germany - Berlin
Contract
Full time
Job Category
IT Consulting & Operations

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

THE ROLE & THE TEAM 

At ZEOS Capital, we are building an embedded finance and asset-based lending platform for the fashion and lifestyle industry. By leveraging our deep understanding of platform performance and logistics, we provide our merchants with fast, flexible, and data-driven working capital solutions. Our mission is to remove financial friction, enabling brands and retailers to seamlessly invest in their inventory and scale their businesses on the Zalando platform and beyond.

As a Senior Partner Success & Operations Manager, you are a crucial bridge between our commercial ambitions and our operational reality. This is a unique, hybrid role split evenly between commercial execution and operational building. On one hand, you will act as a commercial enabler and Customer Success counterpart, working closely with the ZEOS Capital sales team to pitch, land, and onboard merchants. On the other hand, you will support ZEOS Capital leadership to develop and operationalize our flagship Asset-Based Lending product, helping to build the internal pipes required to value, secure, and liquidate physical inventory. You will work extensively across Sales, Legal, Tech, Operations, Propositions and ZEOS to help turn complex concepts into a seamless merchant experience.

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING) 

  • Commercial Enablement & Partner Success: Partner closely with ZEOS Capital Leadership to pitch, close, and onboard merchants. You will ensure a flawless customer journey, acting as a primary Customer Success contact to help merchants fully leverage their credit facilities. 

  • Support Asset-Based Lending Development: Work alongside ZEOS Capital leadership to help operationalize our secured lending product. You will assist in figuring out the "how" behind the strategy, supporting the team to practically and legally execute loans backed by physical inventory. 

  • Forecasting & Valuation Support: Collaborate with internal Data and Forecasting teams to help develop the logic that turns inventory into collateral. You will assist in defining how we value stock, apply risk haircuts, and set dynamic credit limits based on real-time platform data. 

  • Securing the Asset: Assist leadership in cross-functional workflows with Legal, Operations and Tech to help design and implement the technical and contractual mechanisms needed to place a pledge (lien) on merchant inventory sitting in Zalando warehouses. 

  • Liquidation Mechanics: Help architect the end-to-end operational playbook for distress scenarios. You will support the building of internal workflows to ensure that, in the event of a default, pledged inventory can be legally locked, seized, and successfully routed through our liquidation channels.

WE'D LOVE TO MEET YOU IF

  • You have 5+ years of relevant experience in a hybrid operational, commercial, or product-operations role. Experience in supply chain, e-commerce operations, revenue operations, or fintech is highly desirable. 

  • You possess a strong builder mentality and thrive as a strategic enabler. You are highly comfortable 

  • You navigate ambiguity and help the leadership team transform high-level strategic concepts into robust systems and scalable operational workflows.

  • You are an exceptional cross-functional collaborator who can seamlessly switch contexts: negotiating commercial terms with a CFO, interrogating risk models with Data Analysts, navigating regulatory constraints with Legal or managing system integrations with Tech.

  • You are analytically sharp and detail-oriented. You grasp the nuances of unit economics and the complexities of inventory-based financing.

  • You have a customer-first mindset. You understand that the best operational and legal setups are invisible to the merchant, and you strive to help build a frictionless B2B experience. 

  • Excellent communication skills in English are a must. You are confident in aligning diverse stakeholder groups and driving complex projects forward without formal authority.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

  • Employee shares program

  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

  • 2 paid volunteering days a year

  • Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

  • Work from abroad for up to 30 working days a year

  • 27 days of vacation a year (for Zalando SE)

  • Relocation assistance available (subject to prior agreement)

  • Family services, including counseling and support

  • Health and wellbeing options (including Gympass)

  • Mental health support and coaching available

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us

Recruiter

Stella Lymperopoulou

stella.lymperopoulou@zalando.de

Please note that all applications from this job page must be completed using the online form - we do not accept applications via e-mail. Once reviewed, our recruiters will contact applicants via an official Zalando email address (@zalando.de).

In some cases we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.

If you have any questions about our recruitment process, please take a look at our FAQ page.

About Zalando

Founded in Berlin in 2008, Zalando is the leading European technology platform for fashion and lifestyle. Connecting 62 million active customers with more than 7,000 brands across 29 markets, our operations are built on a unique AI-powered data and infrastructure platform. For our customers, our multi-app approach - comprising Zalando, ABOUT YOU, and Lounge by Zalando - delivers an inspiring, highly personalized shopping experience, serving different customers with different needs. For our partners, we are building the operating system for e-commerce. Through ZEOS, Tradebyte, and SCAYLE, we open our logistics, software, and service capabilities to brands and retailers, enabling them to seamlessly scale their businesses across borders.

Learn more about our culture