THE ROLE & THE TEAM
Zalando Marketing Services (ZMS) is seeking a Creative Account Manager to strengthen our creative offering by managing strategic brand partnerships with Europe’s leading fashion and lifestyle brands. This role is key in delivering impactful creative campaigns that truly connect with the Zalando audience and support long-term commercial success for our partners.
As a Creative Account Manager, you will take ownership of a portfolio of brand accounts, acting as their strategic creative advisor. You will guide partners through the creative journey and be accountable for delivering creative campaigns that are not only visually compelling, but also commercially driven and strategically sound. Working closely with our in-house stakeholders including zStudios, ZMS Partner Consultants and more, you will ensure the highest quality creative output and seamless cross-functional collaboration.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Client Partnership & Strategic Consulting: Act as the lead creative contact for your brand partners, you’ll identify growth opportunities by deeply understanding partner needs and business objectives, proactively advising creative approaches that lead to the most optimal commercial outcome.
Creative Stewardship: Ensure that all concepts reflect a deep understanding of brand identity, campaign goals, and market trends. You will act as the brand’s internal ambassador, ensuring that every creative decision supports both the strategic intent and the business objectives of the campaign.
Quality Assurance: Champion excellence in campaign output, maintaining consistent high quality across all touchpoints. Ensure timelines, budgets, and output are aligned with both brand expectations and Zalando standards.
Campaign Effectiveness & Optimization: Understand campaign performance, gather key insights to inform future creative approaches and ensure ongoing alignment with brand objectives, audience relevance, and commercial outcomes. Use these insights to continuously elevate the strategic and creative quality on behalf of your brand partners.
WE’D LOVE TO MEET YOU IF
Experience: 3–5 years of experience in account management, client services, or creative project management within a digital marketing, agency, or media environment. Proven track record in overseeing integrated, cross-channel campaigns and delivering creative impact for high-profile clients.
Strategic Thinking: You’re commercially minded and understand how creativity drives brand building and business outcomes. You know how to shape big ideas while ensuring they remain strategically grounded and executable.You're adept at identifying 360° campaign opportunities and pitching integrated solutions that drive commercial impact.
Creative Acumen: Strong appreciation for creative quality and brand storytelling. You know how to assess concepts against strategic goals, give constructive feedback, and push for solutions that resonate with audiences and meet commercial needs.
Communication & Stakeholder Management: Strong interpersonal skills, with the ability to manage expectations, align stakeholders, and build trust-based relationships. You are a clear communicator who thrives in a fast-paced, collaborative environment. You're comfortable navigating complex discussions, aligning cross-functional teams, and advocating for both brand and business needs.
Organizational Excellence: Highly organized with a hands-on mentality. You can prioritize effectively, juggle multiple projects at once, and stay calm under pressure. You bring structure, clarity, and momentum to every project.
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
ABOUT ZALANDO & ZALANDO MARKETING SERVICES
It’s the perfect time to join Zalando’s journey, from being a pioneer in the world of e-commerce, to becoming the Starting Point for Fashion in Europe. We connect customers, brands, and partners across 25 markets.
Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 49 million active customers.
Zalando Marketing Services (ZMS) is the 360° marketing unit of Europe ’s leading online platform for fashion and lifestyle, Zalando. We work with the world’s largest fashion and lifestyle brands and provide them with impactful solutions across all marketing touchpoints, access to relevant audiences and in-depth data knowledge, as well as inspiring creation and content.
At ZMS we create meaningful connections between brands and consumers through a deep understanding of their personalities. We work with brands, agencies and publishers from fashion and beyond to produce innovative, impactful campaigns that reach the right audience at the right moment. Thanks to its holistic mix of cutting-edge and privacy compliant technology, in-depth audience insights, expansive reach and compelling content brands produce successful campaigns across multiple digital marketing channels.
