ABOUT THE TRANSACTIONS TEAM
We are at the heart of Zalando’s core business, ensuring that all Transactional experiences and the supporting platform perform and scale with Zalando’s growing business needs. We are responsible for processing all orders and returns, including those from Lounge by Zalando. A key part of our mission is to integrate assortment, fulfilment and payment capabilities into experiences that customers trust; at the scale that Zalando has grown to. We are driven by innovation and a commitment to transforming the customer experience, not only focusing on transactional KPIs but also leveraging our experiences to drive customer engagement.
THE ROLE & THE TEAM
This is a Director-level role within Zalando’s Product Management organisation, strategically carved out to provide dedicated leadership and deeper focus on the overall Transactional scope. This critical area spans the entire purchase experience, from the cart (with an emphasis on upsells) through the checkout with its various integrations, extending into the post-purchase journey that spans the lifecycle of an order, including its potential returns and refunds. For post-purchase in particular, this includes actively seeking re-engagement opportunities, improving parcel tracking, and exploring top-line revenue opportunities in places that are less obvious. The role also oversees our Transactional Platform Foundations, which manages the full transactional Volume of Zalando, across 25 active markets.
You will lead two Senior Principals who lead purchase and post-purchase, respectively, who in turn work with product managers and focus within their respective domains. While the people leadership responsibilities of this role are solely for all product colleagues within Transactions, you will work closely with approximately 60 engineers and supporting designers, analysts and other functions that solely support the Transactions team. You will also collaborate extensively with a wide network of stakeholders across Zalando, including Markets, Finance, Payments, Logistics, Assortment, Customer Care, Fulfillment, Legal and various others, navigating a complex landscape of operational and technical domains.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Lead the charge to drive continual impact in a business-critical domain, balancing offence with defense to deliver long-term impact
Drive both a customer-, commercial and engagement-centric approach across the purchase and post-purchase experiences.
Focus on re-conversion and app engagement after a purchase, building on successful experiments that have shown significant potential in this area.
Provide end-to-end product leadership across checkout, post-purchase, and transactional platform domains.
Innovate and enhance the customer experience in transactional areas.
Navigate technical platforms and regulatory complexities with confidence.
Lead effectively across organisational structures and influence outcomes in a larger, matrixed setup.
WE’D LOVE TO MEET YOU IF
You have demonstrated end-to-end product leadership experience, ideally covering checkout, post-purchase, and platform centric domains.
You have a proven track record of driving innovation in customer experience and engagement within transactional areas.
You are comfortable navigating complex technical platforms and regulatory landscapes.
You have experience leading teams not just through reporting lines but also influence.
You excel at collaboration and have a strong history of influencing stakeholders within large, matrixed organisations.
You have an in-depth understanding of e-commerce, particularly in relation to logistics, assortment, and payments.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
