THE ROLE & THE TEAM
We are looking for a Quality Manager to join our dynamic team, reporting directly to the Quality Governance Team Lead. In this role, you will be instrumental in maintaining and enhancing the quality standards of Product Detail Page (PDP) content across Zalando’s wholesale and partner assortments.
Your responsibilities will include managing various aspects of article content governance, ensuring that guidelines are adhered to by both Zalando teams and partners, and that PDP content meets ethical, legal, and quality standards. You will also collaborate closely with external teams to achieve and further improve predefined quality targets.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Quality Governance: Initiate and drive central content quality initiatives to ensure consistency and accuracy across the platform.
Feedback Processes: Support feedback and correction processes for quality-related issues and escalations, ensuring timely resolution.
Stakeholder Collaboration: Collaborate with external stakeholders to maintain and improve quality standards and consistency across the Zalando platform.
Support in building and maintaining a Quality Governance program, which is compliant with corporate objectives and policies (setting-up processes and KPIs).
Supporting Team Lead in leadership responsibilities (capacity planning and prioritisation, supporting junior team members, adaptive decision making).
WE'D LOVE TO MEET YOU IF
Minimum 3 years of senior experience in a quality governance or similar role (preferable: quality management, quality assurance, content moderation) in a tech/ digital company, consulting or a fast-moving start-up.
Focus on delivering great results - data driven approach.
Demonstrated ability to foster a culture of strong ownership, accountability and collaboration - you embrace change and always seek solutions.
Excellent communication skills (stakeholders management) with a curious and proactive mindset.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
