The Role & The Team
We are seeking a Senior Researcher for a hybrid role that combines discovery research with research operations. This is a key strategic position designed to enhance our research practices and boost our influence on product development. You will be part of the ZEOS Design & Research team.
Currently, our Designers and Product Managers are keen to validate their ideas and gain user insights, but are hindered by limited access to the necessary tools, participants, and reusable findings. This role is crucial in eliminating these obstacles by developing scalable research systems. Initially, you will focus on building our research infrastructure, and over time, you will shift to leading and supporting discovery projects that shape our product's direction.
You will collaborate closely with another researcher who is focused on discovery work, ensuring that together you cover both the depth and scale of research needs.
What We’d Love You to Do (and Love Doing)
Develop and oversee a verified internal panel of participants for continuous research activities.
Manage and enhance our research tools, such as Great Question and various survey platforms.
Create and uphold internal systems, templates, and guides to facilitate self-service research for our teams.
Establish efficient workflows for survey deployment, handling incentives, and screening participants.
Plan and execute both generative and evaluative research studies in collaboration with cross-functional teams.
Translate research findings into clear, compelling insights that inform strategic decisions and product development.
We’d Love to Meet You If
You have significant experience in user research, research operations, or a similar field.
You are adept at independently conducting user research from start to finish.
You have a background in developing or expanding research operations, tools, or systems.
You excel in collaborative, cross-functional team environments.
You are skilled in using research tools like Great Question, Dovetail, Airtable, or UserTesting.
You are a clear and persuasive communicator who can make complex insights understandable and actionable.
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
Our Offer
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week; actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counselling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
Inclusive by Design
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
