THE ROLE & THE TEAM
The Zalando Growth team drives Research, Generative AI experiences, and customer focused KPI growth. In this team, as a Senior Principal Product Manager you will help lead the charge for using data, insights, and strategic thinking to identify the areas of opportunity across Zalando to drive customer focused improvements to the Zalando business. Working closely with Product Managers, Product Analysts, Engineering, and Applied Science partners across Zalando, strategically define opportunities, prioritize hypotheses, run experiments, and drive big bet improvements across the customer experience. This is a pivotal role in the team to help us shift focus from only features to include the holistic customer journey across features and experiences.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Uncover key growth opportunities by analyzing customer behavior, market trends, and internal performance metrics.
Translate insights into clear, strategic recommendations that elevate customer satisfaction and fuel business growth.
Collaborate cross-functionally with Product, Marketing, Design, and Operations to prioritize initiatives that drive measurable impact.
Champion a test-and-learn culture, developing hypotheses, running experiments, and scaling what works.
Build business cases to influence executive stakeholders and secure alignment across teams.
Drive continuous improvement by monitoring KPIs and iterating on strategies to maximize customer lifetime value.
Applying repeatable best practice product methodologies in cross-functional teams incorporating working backwards from the customer, problem discovery, defining & designing solutions, and delivering agreed outcomes.
Be a mentor to other colleagues by showcasing deep expertise in your domain and acting as a role model for successful product management.
WE'D LOVE TO MEET YOU IF
Proven experience using data and storytelling to influence cross-functional teams.
Strong business acumen, with the ability to balance creative intuition and analytical rigor. SQL is a plus.
Product methods & tools: you have a strong track record of envisioning, developing, and building successful platform and capability products, ideally in an online service marketplace or e-commerce environment. You are able to contribute to and explain a product strategy for your area.
Customer mindset: you have the ability to understand customer needs and turn them into remarkable products. You are experienced in conducting insights with user research and product discovery to provide the voice of the customer, creating the right stories that give our users what they need (and not just what they want).
Multiple domains: you have experience in working closely with cross functional teams in Product, Design, Engineering, and Data Science.
Self-starter mindset with a passion for customer-centric innovation.
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
