THE ROLE & THE TEAM
The Studio is a dynamic team of UX all-rounders who make future strategy tangible through design. While every team member is unique, our collective superpower lies in our ability to chart a path and provide clarity on highly ambiguous and complex challenges. We tailor our approach for each project to uncover opportunities that strengthen our customer and partner relationships, then craft innovative solutions to tackle them. Through our design artifacts, we make strategy and vision tangible.
We are seeking a highly skilled Senior or Principal Product Designer who excels in design strategy, facilitation, and innovation. In this role, you will guide teams through complex challenges, turning abstract ideas into tangible outcomes. You will facilitate workshops, lead strategic initiatives, and apply design thinking to drive innovation and align cross-functional teams.
As part of a central design team, you will partner with business leaders, product teams, and other designers to ensure that design solutions are deeply informed by user insights and aligned with business strategy. You are skilled in storytelling, big-picture thinking, and synthesizing insights to create clarity and direction. You are comfortable navigating high-level strategy and hands-on execution, helping teams move from vision to action.
In addition to shaping end-to-end experiences, you bring a strong ability to facilitate conversations, structure decision-making, and create alignment in cross-functional environments. Your ability to craft compelling arguments, challenge the status quo, and articulate design’s role in strategy will be key to your success.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Lead design strategy initiatives, shaping the future direction of products and services.
Facilitate large-scale workshops, guiding teams through ambiguity to actionable solutions.
Turn complex challenges into clear, structured opportunities, providing clarity and direction.
Prototype and visualize strategy, using design artifacts to align stakeholders and drive decision-making.
Foster multidisciplinary collaboration, ensuring that diverse perspectives contribute to impactful solutions.
Synthesize research and insights into clear narratives that influence decision-making at all levels.
Drive innovation and experimentation, exploring new approaches, tools, and methodologies.
Advocate for human-centered design, ensuring that solutions are not only visionary but also meaningful to customers.
Mentor designers and stakeholders in facilitation techniques, strategic thinking, and design methodologies.
WE’D LOVE TO MEET YOU IF
You excel in ambiguity: You have hands-on experience leading strategic projects in uncertain or ambiguous environments, where your ability to create clarity and guide your team through these challenges is essential.
You collaborate to craft remarkable solutions: You’ve designed and delivered outstanding customer experiences by partnering with stakeholders and collaborating with fellow designers. You challenge the status quo to create solutions that stand out.
You have a broad design skill set: From user research to workshop facilitation, UX design, and high-fidelity UI design, you execute across a wide range of design practices to ensure fluid and holistic customer journeys.
You love multidisciplinary thinking: You’re passionate about solving complex problems by generating multiple potential solutions, driving change, and exploring new product areas with both creativity and precision.
You’re hands-on and strategic: Whether you’re sketching user flows, wireframing, or designing high-fidelity interaction patterns, you dive deep into design execution. At the same time, you think strategically, creating visionary customer experiences, defining design principles, and driving design R&D.
You thrive in creative and ambiguous environments: You’re comfortable working on “blue sky” projects, balancing big-picture thinking and creativity, while bringing those ideas down to earth into actionable first steps that make a tangible impact. You know when to apply design thinking and when to refine pixels with attention to detail.
WHY JOIN US?
Work in a design-driven innovation lab, where experimentation and bold ideas are encouraged.
Collaborate with a highly talented, cross-functional team that values strategic design and facilitation.
Tackle complex, forward-thinking challenges that require creativity and systemic thinking.
Shape the future of design strategy within a company that values user-centered thinking.
Enjoy an environment that embraces ambiguity, iteration, and collaboration.
If you're passionate about tackling complex design challenges, collaborating in a dynamic team environment, and turning strategy into actionable design, we’d love to meet you!
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
