Principal Product Manager - Partner Experience - Lounge by Zalando (all genders)

Location
Berlin
Contract
Full time
Job Category
Product Management

THE ROLE AND THE TEAM
 We’re looking for a passionate product professional to join us in our mission to create joy in discovering daily deals in fashion and lifestyle! As Zalando’s second biggest customer facing destination, Lounge by Zalando is more than just an online shopping club. We're a dynamic company within the Zalando family, driven by a passion for creating exceptional experiences and innovating the future of the online Offprice market. We champion data-driven decision-making, empower our teams to experiment and innovate, and are committed to the professional growth of every employee. 


As Principal Product Manager in our Supply team, you will be owning the product vision and strategy for your product domain. You would be responsible for building and shaping the partners’ experience. We want to build products that make our partners successful within the context of Lounge’s commercial strategy while simplifying the work they need to do to be successful. 
 

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

  • Create intuitive and seamless partner experience: We aspire to be the platform that partners find the most intuitive and seamless to use. We need to prioritise ease of operations across all partner types to drive partner success.

  • Iterative mindset/ growth mindset: It often takes multiple iterations to find the capabilities that matter. We would want you to have an iterative and an experimentative mindset (pivoted around qualitative and quantitative research to hypothesis building), to find those capabilities that really stick and drive the required outcome. 

  • Customer first / Partner first: To build the best possible customer and partner experience, we need to have our ears constantly open to partners’ feedback, and be comfortable changing our plans when we believe something is working or not working based on new cues that come in. 

  • Collaborate and Innovate: Strong team player and collaborator who can excite others to contribute to innovate and improve our value proposition and key partner experience.

  • Prioritise User Experience and Compliance: Ensure all foundational products provide an excellent user experience and comply with relevant regulations and standards. 

  • Report: Define and deliver against key performance indicators (KPIs), regularly report progress to senior leadership, and continuously seek improvements based on feedback and performance data.

WE’D LOVE TO MEET YOU IF

  • Strategy to Execution: You are capable of developing a long-term strategy for the evolution of your product suite, while also diving into the finer details to create a great partner and platform experience.

  • Strong Outcome and KPI Orientation: You thrive on setting clear outcomes and working backwards to achieve them. Whether it’s enhancing partner experience, boosting execution productivity, or increasing throughput.

  • Strong Customer and Partner Empathy: You have a deep understanding of the challenges faced by our customers and partners and are passionate about solving these issues systematically. 

  • Cross-Functional Collaboration: You excel at communicating your vision and building strong relationships with stakeholders across the organisation. You know how to bring people together, ensuring that Zalando, our partners, and our customers all benefit from your collaborative approach.

  • Strong Data/Quantitative Skills: You have a proven ability to navigate and interpret large datasets, identifying trends, patterns, and insights that lead to actionable recommendations.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

  • Employee shares program

  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

  • Two paid volunteering days a year

  • In a hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration

  • Work from abroad for up to 30 working days a year

  • 27 days of vacation a year to start

  • Relocation assistance available (subject to prior agreement)

  • Family services, including counseling and support

  • Health and wellbeing options (including Gympass)

  • Mental health support and coaching are available

  • Drive your development through our training platform and biannual peer-to-peer review

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us 

Please note that all applications must be completed using the online form - we do not accept applications via email.

ABOUT ZALANDO

It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets. 

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 49 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests. 

Our values: https://jobs.zalando.com/en/our-founding-mindset

 

Recruiter

Benan Ababay

benan.ababay@zalando.de

Please note that all applications from this job page must be completed using the online form - we do not accept applications via e-mail. Once reviewed, our recruiters will contact applicants via an official Zalando email address (@zalando.de).

In some cases we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.

If you have any questions about our recruitment process, please take a look at our FAQ page.

About Zalando

It’s the perfect time to join Zalando on our journey to build the leading pan-European ecosystem for fashion and lifestyle e-commerce. Help us offer an inspiring and quality multi-brand shopping experience for fashion and lifestyle products to about 50 million active customers in 25 markets. Or be part of our logistic infrastructure, software or service capabilities to help brands and retailers run and scale their entire e-commerce business, on or off Zalando. Join our Zalando ecosystem, to enable positive change for the fashion and lifestyle industry. 

Learn more about our culture