INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

THE ROLE & THE TEAM
 

As the Operational Merchant Performance Manager at Zalando (Zeos), you will be accountable for optimizing operational efficiency, reducing costs, promoting education, and ensuring a positive partner experience. You will strategically set direction and goals, oversee stock control and KPI monitoring, and drive operational improvements of our merchants. Your role involves project management, communication, and stakeholder management, ensuring alignment and successful delivery of projects. Additionally, you will be a strategic sparring partner for your partners, supporting and guiding them to optimize operational performance within our ecosystem.

The Merchant Performance team at Zalando works collaboratively to optimize operational efficiency, reduce costs, promote education, and ensure a positive partner experience. Divided into sub-teams focusing on pre-delivery, in-house operations, outbound processes, and overarching projects, we prioritize operational excellence and strong partnerships. Each sub-team focuses on specific areas while working together to achieve our goals. Join us in shaping the future of eCommerce and making a positive impact on the fashion industry.

• Optimizing Operational Efficiency: Partner with ZEOS stakeholders to streamline operations for both Zalando and our merchants. Monitor and evaluate key performance metrics in areas like inbound forecasting, shipping notice accuracy, and inventory turnover. Initiate and implement strategies aimed at boosting efficiency, cutting costs, and enhancing overall performance.

• Formulating Long-Term Strategies: Collaborate with your commercial counterparts to craft and implement long-term plans for your business segment. Leverage your analytical skills and business insights to pinpoint opportunities for growth and improvement. Establish and track operational KPIs for our merchants, ensuring they align with evolving business conditions and company goals.

• Driving Continuous Improvement: Engage regularly with underperforming partners to identify operational challenges and facilitate their improvement journeys. Cultivate a collaborative atmosphere that encourages shared growth and long-lasting success.

• Enhancing Partner Experience: Refine stock management processes and operational workflows to directly support merchant success. Conduct in-depth analyses of merchant performance and provide proactive assistance to those facing difficulties, ensuring alignment with Zeos Logistics standards.

• Improving Internal Processes and Reporting: Drive initiatives focused on refining internal processes and reporting mechanisms, making the business more scalable and efficient.

WE'D LOVE TO MEET YOU IF...

• You have a minimum of 3 years of experience in a partner management role.

• You have proven experience in operations and/or supply chain, with strong capabilities in operations performance management and steering.

• You have excellent English skills, both written and spoken, as English is the team’s primary language.

• You are proficient in Excel and Google Sheets; experience with SQL and MSTR is a plus.

• You are a team player, willing to support the team in daily business activities and collaborate effectively.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year (for Zalando SE)

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us

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