THE ROLE AND THE TEAM
As the Lead of People Tech Talent Solutions, you will be responsible for coordinating the service Delivery from a team of Tech and Workday experts who specialise in Workday and its different modules and other technologies. You will serve as a principal expert in Workday and third-party integrations. Your role will involve, coordinating and managing escalations, and building strong relationships with key stakeholders, particularly within the People & Organization (P&O) function and other colleagues in the Zalando Technology Foundation.
Being responsible for service delivery, you will oversee the delivery of our incident and demand management solutions and coordinate the efforts of different People technologies pillars to ensure that services are delivered in a timely and efficient manner.
Monitoring service performance. Ensuring compliance with service level agreements: responsible for ensuring that service level agreements are met, and that the services provided meet the required quality standards.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Team Coordination:
Provide guidance and direction on Workday deliverables and solutions.
Act as the first level of escalation for team members, resolving issues and providing support as needed.
Workday Expertise:
Serve as the subject matter expert in Workday ensuring best practices are followed.
Lead complex Workday configuration projects, including the design, development, and implementation of solutions.
Manage and optimize Workday integrations to ensure seamless operation and data flow.
Stakeholder Management:
Build and maintain strong relationships with key stakeholders, particularly within Zalando Technology Foundation and the P&O function, understanding their needs and providing standard Workday solutions.
Act as a trusted advisor, effectively communicating complex technical concepts to non-technical stakeholders.
Invest heavily in stakeholder management, ensuring alignment and buy-in for solutions across the organization.
Project Management:
Oversee and manage multiple projects simultaneously, ensuring timely and successful delivery.
Collaborate with cross-functional teams to ensure Workday solutions are aligned with overall business goals.
Ensure documentation, training, and knowledge transfer processes are in place and adhered to.
Continuous Improvement:
Identify opportunities for process improvements and optimization within the Workday ecosystem.
Stay up-to-date with the latest Workday releases and features, implementing new functionalities where appropriate.
Foster a culture of continuous learning and improvement within the team.
WE’D LOVE TO MEET YOU IF
Minimum of 7-10 years of experience working with Service Delivery, including extensive experience in different modules in Workday .
Proven experience coordinating a team of HRIS Tech experts.
Strong expertise in Workday configurations, Workday Studio, and third-party integrations.
Experience in stakeholder management, particularly within IT and P&O functions.
ITIL Knowledge
PREFERRED
Workday Certification in one or more modules (e.g., Recruiting, Learning, Talent & Performance, Adaptive Planning).
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
Two paid volunteering days a year
In a hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching are available
Drive your development through our training platform and biannual peer-to-peer review
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy:
https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
