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Senior ServiceNow Admin (all genders)

Location
Berlin
Contract
Full time
Job Category
IT Consulting & Operations

As Senior ServiceNow Admin (all genders) for our ServiceNow Platform (SNP) you will play a crucial role in configuring, developing, and maintaining our ServiceNow platform, ensuring its effective utilisation across the organisation. Your ability to manage complex ServiceNow environments, lead system improvements, and collaborate with cross-functional teams will be instrumental in optimising workflows, improving service delivery, and driving innovation within our company.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

  • Oversee the end-to-end operation, maintenance, and support of the ServiceNow platform, ensuring optimal performance, availability, and system security by managing roles, permissions, and access controls.

  • Monitor and troubleshoot system performance, proactively implementing solutions to enhance platform stability, data integrity, and user experience.

  • Analyze business processes, recommending and leading automation, workflow optimization, and process improvements using ServiceNow to boost operational efficiency.

  • Conduct health checks, manage deployments, upgrades, and patches to keep the system secure and up-to-date, while implementing minor enhancements and managing the lifecycle of user stories.

  • Collaborate with cross-functional teams as the ServiceNow expert to ensure cohesive integration and alignment across initiatives.

WE’D LOVE TO MEET YOU IF

  • You bring 4-6 years of hands-on experience as a ServiceNow Administrator, with a proven track record of managing and optimising the platform.

  • You possess deep expertise in JavaScript, HTML, CSS, and other web development technologies, enabling you to customise and enhance ServiceNow applications effectively.

  • You have a strong background in developing and maintaining integrations with third-party systems, utilising REST/SOAP APIs, JDBC, LDAP, SSO, and other relevant protocols to ensure seamless interoperability.

  • You have an in-depth understanding of ServiceNow architecture, including database structure and application design, allowing you to build and maintain scalable solutions.

  • You excel in debugging and troubleshooting complex issues within the ServiceNow platform, ensuring high system reliability and performance.

  • You are well-versed in ServiceNow best practices, coding standards, and security guidelines, consistently delivering high-quality, compliant solutions.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

  • Employee shares program

  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

  • 2 paid volunteering days a year

  • Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

  • Work from abroad for up to 30 working days a year

  • 27 days of vacation a year to start

  • Relocation assistance available (subject to prior agreement)

  • Family services, including counseling and support

  • Health and wellbeing options (including Gympass)

  • Mental health support and coaching available

  • Drive your development through our training platform and biannual peer-to-peer review


Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 


We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

Recruiter

Carolina Gries-Baier

carolina.baier@zalando.de

Please note that all applications from this job page must be completed using the online form - we do not accept applications via e-mail. Once reviewed, our recruiters will contact applicants via an official Zalando email address (@zalando.de).

In some cases we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.

If you have any questions about our recruitment process, please take a look at our FAQ page.

About Zalando

It’s the perfect time to join Zalando on our journey to build the leading pan-European ecosystem for fashion and lifestyle e-commerce. Help us offer an inspiring and quality multi-brand shopping experience for fashion and lifestyle products to about 50 million active customers in 25 markets. Or be part of our logistic infrastructure, software or service capabilities to help brands and retailers run and scale their entire e-commerce business, on or off Zalando. Join our Zalando ecosystem, to enable positive change for the fashion and lifestyle industry. 

Learn more about our culture