You are the right hand of the Team Lead , overseeing administrative and operational tasks integral to our daily operations. Your role involves maintaining customer engagement through task-oriented support, while also taking charge of addressing escalations in collaboration with team leads and stakeholders.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups:
https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Your main focus will be on customer communication for the Slovenian market, ensuring an excellent experience even outside established guidelines. This will involve covering various topics and contact reasons.
Support Team Leads in daily tasks and contribute to the optimization of Customer Care operations within your scope, collaborating with internal and external stakeholders.
Involve yourself in training and onboarding colleagues, helping them integrate smoothly into their roles.
Handle translations and proofreading tasks to ensure clear and accurate communication.
Be mindful of service propositions to our customer care partners and identify ways to maintain and improve them (e.g., customer treatment and improvement opportunities).
Act as a multiplier for different topics and a challenger for new processes and IT tools.
WE'D LOVE TO MEET YOU IF
Excellent knowledge of the Slovenian and English language, in written and speech
Commitment to a solution oriented handling to achieve customer satisfaction
Experienced in an KPI driven environment
Confident, friendly and independent, you are able to take feedback and adapt to changes
Ability to work across multiple teams internally and externally to align goals and processes
Application deadline: 19.8.2024 End of Business
