Senior Market Developer Loyalty Program (Benelux & Nordics) - all genders

Location
Berlin
Contract
Full time
Job Category
Business Development & Strategy

THE ROLE & THE TEAM

As a Senior Market Developer Loyalty for Zalando's loyalty program, you will partner closely with the local market teams to develop and implement the long-term strategy for our new loyalty initiatives on a market level. Your focus will be on optimizing the program to meet the specific needs and expectations of customers in the Netherlands, Belgium, Luxembourg, Sweden, Denmark, Norway and Finland. You will play a key role in driving the program's success by ensuring it resonates with local market dynamics and customer preferences.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy

Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

  • Understand Local Market Needs: Develop a deep understanding of local market conditions, customer expectations, and competitive environments. Use these insights to drive strategic decisions for the loyalty program.

  • Strategy Development: Lead the development of long-term loyalty strategies for Netherlands, Belgium, Luxembourg, Sweden, Denmark, Norway and Finland. Translate these strategies into actionable initiatives and projects.

  • Loyalty Program Implementation: Drive alignment across teams to support the implementation of our loyalty strategies on a market level. Lead high-priority loyalty initiatives from concept to execution, ensuring they meet market-specific needs.

  • Stakeholder Management: Work closely with senior management, including top-level executives, to present findings, propose strategies, and lead the implementation of loyalty initiatives end-to-end.

  • Foster an Inclusive Culture: Promote an inclusive and diverse team environment, ensuring that all voices are heard and valued.

WE'D LOVE TO MEET YOU IF

  • Extensive Experience: You have 6+ years of experience in Consulting, E-commerce, FMCG, or a similar field, with a strong focus on Strategy or Business Development.

  • Passion for Loyalty Programs: You have a deep passion for ecommerce, fashion, and loyalty programs, with an understanding of how to drive customer engagement and retention through loyalty initiatives.

  • Local Market Expertise: You bring extensive expertise in understanding the local consumers, competitive landscape, and market dynamics in the Netherlands, Belgium, Luxembourg, Sweden, Denmark, Norway and Finland.

  • Strategic & Analytical Skills: You have a proven ability to develop strategic initiatives and present them to senior management. Your analytical skills allow you to solve complex problems with innovative and high-quality solutions. You are able to analyse data sets and reports yourself and can build strategic recommendations based on your findings.

  • Execution Excellence: You can take initiative, manage deadlines, and carry multiple projects to completion, ensuring that loyalty strategies are effectively implemented and continuously improved.

  • Cultural Fit: You are an authentic, mission-driven individual who excels in managing senior stakeholders and navigating complex environments.

  • Language Skills: You have excellent English language skills, both written and spoken. Language skills from one of the regions mentioned is a plus
     

If you are passionate about driving customer loyalty and think you have what it takes to succeed in this role, we encourage you to apply—even if you don't meet every single requirement. You may just be the right candidate for this or other roles at Zalando!

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

  • Employee shares program

  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

  • 2 paid volunteering days a year

  • Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration

  • Work from abroad for up to 30 working days a year

  • 27 days of vacation a year to start

  • Relocation assistance available (subject to prior agreement)

  • Family services, including counselling and support

  • Health and wellbeing options (including Gympass)

  • Mental health support and coaching available
     

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us 

Please note that all applications must be completed using the online form - we do not accept applications via email.

Recruiter

Stefanie Youett

stefanie.youett@zalando.de

Please note that all applications from this job page must be completed using the online form - we do not accept applications via e-mail. Once reviewed, our recruiters will contact applicants via an official Zalando email address (@zalando.de).

In some cases we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.

If you have any questions about our recruitment process, please take a look at our FAQ page.

About Zalando

It’s the perfect time to join Zalando on our journey to build the leading pan-European ecosystem for fashion and lifestyle e-commerce. Help us offer an inspiring and quality multi-brand shopping experience for fashion and lifestyle products to about 50 million active customers in 25 markets. Or be part of our logistic infrastructure, software or service capabilities to help brands and retailers run and scale their entire e-commerce business, on or off Zalando. Join our Zalando ecosystem, to enable positive change for the fashion and lifestyle industry. 

Learn more about our culture