ABOUT THE ROLE AND THE TEAM
The Process & Sales Specialist (maternity cover) role sits within the fast growing Zalando Gift Cards team - a cross-functional unit spanning 3 commercial channels; B2B, Retail and DTC. The Retail Channel lead position will be responsible for a 3-digit million EUR annual sales targets across all Zalando markets in offline retailers such as Rewe, DM and other points of sales of scale that help us engage our customers. Gift Cards are the perfect gift for friends, family or for any corporate incentive like loyalty programs and employee rewards. We are a cross-functional unit, integrated in Zalando’s Digital Experience department, which develops global gift card marketing and sales strategy across Europe.
Our goal is to provide our end consumers with a perfect gifting experience and to build up long-lasting cooperations with our partners and customers across Europe.
Gift cards team is currently structured into 3 channels - B2B, B2C, and Retail. This position is for the Retail channel which works to drive the Zalando Gift Cards business in offline retailers like Rewe, DM, Rossman etc. The channel reaches these retailers via integrators.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)
Monitor and control the costs of the Gift Card department, including preparing the invoicing process and aligning it with the accounting team and relevant stakeholders.
Manage interfaces between the commercial, SAP, Salesforce, and engineering teams.
Oversee and further develop the order process, optimising and enhancing its efficiency.
Ensure the gift card order process runs smoothly and that stock levels are maintained.
Manage bugs and ensure smooth backend operations.
Coordinating with internal and external stakeholders through the Gift Card specific inbox account
You are our partners’ go-to person for order requests
WE'D LOVE TO MEET YOU IF YOU
Have excellent communication skills in English
Showcase experience with SAP and Salesforce
Are proficient in order handling
Process optimization is your bread and butter
Have a track record of strong stakeholder management skills
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year (for Zalando SE)
Relocation assistance available (subject to prior agreement)
Family services, including counselling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
Please note that all applications must be completed using the online form - we do not accept applications via email.
