THE OPPORTUNITY
As a Success Manager at Tradebyte, you will play a critical role in ensuring the success of our largest customers. You will have the opportunity to work with some of the most innovative brands in the world and help them grow their businesses on our platform. You will be responsible for managing a small portfolio of multinational enterprise-level customers in the field of sports, ensuring their success on our platform. The role requires a unique combination of skills, including strategic thinking, analytical mindset, relationship management and domain business expertise.
YOU'RE RESPONSIBILITIES
You develop and maintain strong relationships with enterprise-level customers, acting as their primary point of contact and advocating for their success on the Tradebyte platform
You conduct regular strategic workshops and quarterly business reviews to discuss performance, common goals and future growth opportunities, while also interacting with your customers on a daily basis to ensure smooth and successful operations
Traveling to different countries and visit your customers on site is something which is key for you
You develop and maintain domain expertise in the fields of fashion, lifestyle, and sport, and provide customers with insights on industry trends and best practices
You work closely with the product and tech teams to provide customer feedback, prioritize feature requests, and advocate for customer needs
You collaborate with the marketing team to create success stories that can be shared for marketing purposes
You monitor and report on key performance indicators, including net revenue retention, sold channels, and customer satisfaction (weekly, monthly & quarterly)
You work closely with the team to identify opportunities for upselling and cross-selling with convincing business cases, and help to renew and grow customer contracts
You develop knowledge about our product and the connected marketplaces. You confidently demo key features and advise on best practices.
WHAT WE'RE LOOKING FOR
You have a bachelor's degree in Business Administration, Marketing, Sales or another related field
You bring at least 3 years of experience in a similar role, managing enterprise-level customers
You have domain expertise in the fields of fashion, lifestyle, sport, home and living as well as familiarity with SaaS business models and ecommerce marketplace platforms
You are a strong strategic thinker and problem-solver, relying on analysis for insightful and relevant conclusions from commercial data
You have excellent communication and relationship management skills, working with both external customers and internal stakeholders on C-Level
Your ability to work independently enables you to manage multiple projects simultaneously and prioritize tasks effectively
You are willing to travel as needed to meet with customers
You are fluent in English and fluent in one of the languages; French, Italian or Turkish
WHAT YOU CAN EXPECT FROM US
You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
You’ll be given various learning and development opportunities to enhance your professional development
Flexible working hours, home office options
27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
We’ll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station
Access to additional German or English classes to improve your language skills
Visa support for our foreign employees
A variety of health offers to support your well-being, as well as free beverages and fruits
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