THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in e-commerce – from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!
WHAT WE'RE LOOKING FOR
You have experience in customer education through establishing or running a customer education program and/or knowledge base. In this context, you have gained experience in areas such as education, change management and strategy execution.
Ideally, you already have leadership experience and a proven track record in developing talents on your team
You understand that there is no “one size fits all” approach to learning but that different types of learners have different preferences in terms of learning materials.
You excel in a team environment, leveraging collective strengths but simultaneously thrive when working independently.
You are able to set up processes and workflows that make life easier for your team and increase efficiency.
You have a hands-on leadership style and are able to support the team operationally during peak workloads but also understand when it is the right time to delegate.
You are fluent in English. Speaking German is considered an added advantage.
YOUR RESPONSIBILITIES
Ensure a high level of quality for our existing education formats for our customers (From our technical documentation to help videos, chatbot and more).
Identify customer needs and challenges from conversations and data-sets to position additional services or software offerings that will help them overcome these challenges.
Lead a team of 4 Technical Editors and 1 Chatbot Project Manager to bring the way our customers learn about our software to the next level.
Drive innovative projects to improve our customer education offering (e.g. knowledge base, customer community).
Further develop of KPI-set for the customer education area.
Develop and enable team members.
WHAT YOU CAN EXPECT FROM US
You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
You’ll be given various learning and development opportunities to enhance your professional development
a true hybrid working model with flexibility to work remotely
27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
We’ll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station
Access to additional German or English classes to improve your language skills
Visa support for our foreign employees
A variety of health offers to support your well-being, as well as free beverages and fruits
#LI-Hybrid
