THE ROLE & THE TEAM
Director, Technology - Fashion
Reports to: GM, Fashion
Location: Berlin, Germany (Corporate Headquarters)
Context of the role:
Core Fashion is Zalando’s biggest proposition and is responsible for engaging customers and ensuring the ongoing commercial success of our Core Fashion Portfolios. Our mission is to create deep customer relationships based on strong emotional connections, making customers feel: "Zalando has me covered." We achieve this by offering experiences and products that are engaging, trustworthy, aligned with customers' values, and confidence-boosting.
Customer Experience: Core Fashion provides a compelling and effortless browsing and shopping experience. We combine inspiring and informative assortment-based storytelling with a curated selection of products that meet diverse customer needs. Our offerings attract, inspire, and surprise, while also fulfilling essential assortment requirements. We aim to gain our customers' trust and loyalty through excitement, freshness, availability, and exceptional service across multiple fashion portfolios. Each portfolio plays a distinct role, catering to different styles, purposes, and stages of life.
Building Trust and Loyalty: By delivering engaging and reliable experiences, we build trust and long-term relationships with our customers, ensuring they see Zalando as their go-to destination for fashion shopping. Our goal is for customers to feel confident and well-served, without needing to consider alternatives.
In summary, Core Fashion is dedicated to making Zalando the preferred fashion destination by creating meaningful and lasting connections with our customers through excellent products, experiences, and services.
The Director of CX Fashion plays a pivotal role at Zalando, being accountable for shaping the customer experience through the digital journey we build on top of our fashion assortment. This role is about defining a vision for a leading customer experience in our Core Fashion assortment that combines inspiring content, high-quality assortment, and meaningful advice into a seamless and engaging journey. This role then works closely with key stakeholders across the platform to turn that vision into a reality.
Vision and Strategy: The Director of CX Fashion sets the vision for an exceptional customer experience that drives engagement and retention within the Fashion segment while teaming up with other proposition leaders to contribute to the success of our overall B2C platform. This vision integrates inspiring content, a carefully curated assortment, and personalized advice to ensure a flawless shopping experience.
Collaboration and Execution: Working closely with their own team as well as other critical stakeholders across our platform, the Director of CX Fashion executes this strategy by leveraging established processes such as product development and portfolio management. They ensure that the team's efforts are aligned and effectively implemented, fostering collaboration and innovation.
Impact and Leadership: This role is critical in creating a customer journey that captivates and retains our customers, enhancing their overall experience with Zalando. By driving engagement through excellent content, product selection, and advice, the Director of CX Fashion contributes to the growth and success of the entire platform.
In summary, the Director of CX Fashion at Zalando is responsible for crafting and delivering a top-tier customer experience that blends inspiration, quality, and seamless digital interaction, thereby driving customer loyalty and platform-wide benefits.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
WE’D LOVE TO MEET YOU IF
You are an experienced leader, who thrives on using technology to solve complex customer problems and who enjoys understanding the underlying business processes and challenges your teams automate and simplify.
You are driven by building digital products and leading your team to deliver end-to-end experiences to our 48M+ customers across 23 markets.
You are shaping the CX culture; hiring the right talents to the team; developing a high-performing team.
You Lead and inspire a team of Product Managers and Engineers responsible for parts of the overall Fashion product portfolio.
You coach your leaders and teams on their journey towards true technical and agile excellence.
You are able to identify technical dependencies to other teams and find sustainable solutions to minimise those.
You create and maintain strategic and tactical operations, resource plans, goals, and priorities for your function based on business and technology roadmaps and functional objectives while ensuring the team understands product strategy and technology roadmaps.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Developing and implementing a multi-year product vision forFashion that drives the success of Zalando and plays an integral part in contributing to the overall Zalando Group Strategy 2028
Drive Fashion overall strategy, providing strong leadership that translates into commercial targets & positively impacts the business
Establish a successful development culture that leverages a structured approach to enable cross-functional teams to collaborate successfully
Lead, develop and grow a talented, world-class Technology team
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counselling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
