About Zalando Plus
Our ambition is for customers to feel rewarded for their loyalty and therefore to increase their engagement. At a high level, the roles mission includes:
Setting the overarching Loyalty strategy for Zalando across all propositions, in alignment with the Zalando Group Strategy but also learning from industry best practices.
Establishing Loyalty thinking across Zalando; helping commercial leaders to utilising loyalty as a key commercial mechanism in their Go-to-Market strategies.
Building and evolving a global loyalty platform and loyalty experiences for our customers; be overall responsible for the customer experience, features and also commercial viability of the model.
This team is critical for Zalando to deeply understand our customers, build deep relationships with them and provide them an outstanding experience. You leverage the loyalty program to create strong not only amazing experiences but also help achieve commercial results
WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)
We’re looking for a Principal Product Manager to lead Member Upsell initiatives for Zalando Plus. You’ll report to the Director of Product for Loyalty, and will own the design for differentiated experiences across the different levels of the program, inspiring customers to keep climbing upwards to reach better rewards. Working with engineering, marketing, and commercial teams, you will identify engagement drivers for customers at each level, inspiring growth, and building a seamless journey that motivates our members. You are coming in at the very beginning of our Loyalty journey, so you’ll move quickly, and work on both short term measures to increase adoption and satisfaction, with a longer term view to a cohesive upselling and engagement strategy.
WE'D LOVE TO MEET YOU IF
Product leader collaborating in a cross-functional team set-up with 5+ years experience within product management, ideally with commercial and customer experience focus
Experience in transforming customer needs into technology products at scale (from idea generation to solution design and implementation/execution) gained in a highly technical environment
Quantitative thought leader with a strong understanding of product methods and tools as well as statistical/analytical approaches
Strong team player and collaborator who can excite others to contribute to innovate and improve our value proposition and key customer experience
Ability to transform distributed information into written narratives to inform decision-making paired with bar-raising storytelling capabilities
Excellent verbal communication to large and diverse audiences, up to the executive team
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
25 days of vacation a year
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
