THE ROLE & THE TEAM

The ZEOS Logistics department is responsible for all partner-facing Zalando Logistics Solutions.  By uniting these services under a single umbrella, we provide a more holistic approach to deliver the optimal fulfilment solution to meet our partners' needs, and leverage common services to enable Partner Program growth.

Over the last years, we learned that solving fulfilment-related challenges for the good of our partners helps us to fuel the growth of our platform. Strengthened by this successful growth, we have started the next step in our journey - expanding our business outside of the Zalando ecosystem, exploring both physical and digital services. The ZEOS Merchant Support Team manages the handling of merchant and Sales Channel requests on a daily basis and supports in resolving these while using the experience of our daily merchants encounters to continuously improve support processes.

As a Junior Partner Success Manager, you’ll be acting as a second level of support, engaging and collaborating with relevant operational stakeholders to resolve merchants issues. While resolving the merchant issues you perform root cause analyses and identify improvement opportunities as well as create process guidelines to hand over repetitive tasks to the first level of support. In doing so you continuously improve our merchant satisfaction and reduce friction in the merchant experience. 

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy

Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You are able to communicate professionally and empathetically with our merchants

• You are able to engage and collaborate with internal and external operational stakeholders.

• You are able to manage multiple tasks and prioritize effectively in a fast-paced environment.

• You are proficient in using ticketing systems (Salesforce experience is a plus), and Google Workspace.

• You have a solution-oriented mindset. You recognize problems on your own, formulate relevant questions and suggest and execute further investigations which help outline conclusions and propose solutions.

WE'D LOVE TO MEET YOU IF

• You have proven experience in a customer care or customer service role, preferably in logistics, e-commerce, or retail.

• You are able to adapt to changing customer needs and organizational processes.

• You have excellent organizational and time-management skills.

• You have a high attention to detail.

• In your daily work, you maintain a good working relationship with direct peers and partners. 

• You have first experiences with the lean six-sigma methodology or have previous experiences with the continuous improvement of processes.

• You have great communication skills: excellent level in English, German is a plus.
   

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)

• 2 paid volunteering days a year

• Employee shares programme

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• Relocation assistance available (subject to prior agreement)

• Family services, including counselling and support

• Health and wellbeing options (including Wellhub, formerly Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review