THE OPPORTUNITY
At Tradebyte, we work with the biggest players in e-commerce - from trendsetting fashion brands to major online retailers. Our goal is to create a workplace where everyone feels valued, supported, and empowered.
We offer flexible work schedules, professional development opportunities, and a real commitment to work-life balance. We embrace diverse perspectives and ensure that every voice is heard and respected, because you’re unique and that matters to us.
As we continue to grow, we’re looking for new colleagues who share our passion. Love what you do - do what you love. Join Tradebyte, an independent company within the Zalando Group.
ABOUT THE ROLE
Are you passionate about delivering exceptional digital service to customers, building high-performing teams, and driving real impact for major fashion and lifestyle brands to thrive in the Marketplace (and own.com) world?
Tradebyte - the leading integrator for Fashion & Lifestyle brands across Europe, and an independent company within Zalando Group - Article Onboarding Services (AOS) team plays a crucial role in helping brands bring their products online quickly and efficiently, reducing time-to-online (TTO) and enabling Marketplace success. As a Senior Team Lead for AOS Operations, you’ll lead a growing team of experts, optimize service delivery at scale, and collaborate with some of the industry's most recognized brands. This role will also be crucial in extending Tradebyte’s value proposition, by collaborating in developing new service lines to scale and evolve Professional Services.
AOS is growing rapidly, supporting over 100 brands and split into specialized sub-teams to better serve our partners. Your leadership will be critical to scaling this function, ensuring excellent service delivery, and developing the next generation of talent at Tradebyte.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Service Delivery & Operational Excellence: You ensure high-quality, efficient delivery of AOS services that meet or exceed SLAs and KPIs; You ensure high service adoption, low service churn and high levels of service satisfaction
Strategic Resource & Capacity Management: You plan and allocate team resources effectively to balance workload and meet seasonal or project-specific demands.
Leadership & People Development: Lead, motivate, coach, and grow a high-performing team through regular feedback, mentoring, and development planning.
Stakeholder Management & Communication: Act as the main point of contact and escalation, ensuring transparent communication with internal and external stakeholders.
Service Development & Innovation: Drive continuous improvement and collaborate on developing new service lines to scale and evolve Professional Services offering.
WE'D LOVE TO MEET YOU IF
You have relevant experience working in a digital service-oriented environment (ideally marketplace operations / customer support), supporting both technical and non-technical needs
You have proven experience in team leadership, including performance management, coaching, and recruitment
You are a natural problem-solver who thrives in fast-paced, high-growth settings
You have a customer-first mindset: you’re proactive, empathetic, and always thinking two steps ahead
A “can-do” attitude that motivates those around you
You have strong communication skills in English; German or other languages are a plus
You are skilled in tools like Jira, Confluence, Salesforce, or Service Cloud
WHAT YOU CAN EXPECT FROM US
You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
You’ll be given various learning and development opportunities to enhance your professional development
A true hybrid working model with flexibility to work anywhere in Germany. However, we would love to meet you in the office at least once to four times per quarter.
27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
We’ll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station
Access to additional German or English classes to improve your language skills
Visa support for our foreign employees
A variety of health offers to support your well-being, as well as free beverages and fruits
