THE ROLE & THE TEAM
As a Technical Operations Specialist, you will be crucial in supporting ongoing operational issues and ensuring consistent operational support for our internal Zalando Business users. You will contribute to maintaining and extending reusable runbooks and troubleshooting and resolving production issues, enhancing our operational capabilities and data integrity. This role offers the opportunity to gain specialised expertise in TechOps support competencies and contribute to the stability of our systems.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our
hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy:
https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion- strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our- employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Provide reliable and consistent support for ongoing operational tasks and daily support issues, focusing on system stability and data consistency.
Contribute to the maintenance and extension of reusable runbooks, ensuring efficient and standardised operational procedures.
Troubleshoot and resolve complex production issues for our internal Zalando Business users, analysing system logs and data flows.
Collaborate closely with stakeholders and engineering teams to implement effective technical solutions and support strategies.
WE'D LOVE TO MEET YOU IF
Proficiency in SQL, JSON, and general data troubleshooting.
Familiarity with Google Workspace, i.e. Google Docs, Sheets, etc.
Ability to work in a dynamic environment and contribute to operational excellence.
Strong communication skills and a collaborative mindset.
Experience with Python is a plus.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect.
Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off
Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is
up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-
peer review
Learn all about Zalando and our values here:
https://jobs.zalando.com/en/?gh_src=22377bdd1us
