ABOUT THE TEAM AND ROLE

The Recommerce team operates within Zalando’s Proposition unit and is responsible for building and scaling Zalando second-hand solutions. Our unit is composed of two main propositions. With the Pre-owned Category, we offer buyers access to a selection of 250k+ items in like-new conditions at Zalando’s level of convenience. With our Trade-in service, we allow sellers to declutter their wardrobe fast and risk-free from gently worn pieces they no longer wish to wear. By being a part of the Recommerce team, you will be at the forefront of our endeavour to transform the fashion industry. Your contributions will be instrumental in shaping these propositions and making a significant impact in the way Zalando is planning to win in the second hand space.

You will be part of the Recommerce Operations Team that is responsible for the inbound processes of our pre-owned items. As an Onboarding Success Manager, you'll ensure a smooth and efficient end-to-end digital onboarding journey. You'll proactively identify and resolve roadblocks, collaborating extensively with internal teams (Supply, Logistics, CX) and tech partners. Your mission? To optimise the onboarding experience, enhance data quality, streamline processes, and minimise friction at every turn.
 

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Own and optimize Recommerce Onboarding: Oversee the end-to-end onboarding of pre-owned items, from digital creation to supply chain integration, ensuring smooth, efficient processes and 100% success

• Drive operational excellence: Monitor key performance indicators (KPIs), proactively identify and resolve issues, and ensure all operations align with sustainable and cost-effective practices

• Enhance content and data quality: Ensure content compliance with global guidelines, conduct quality checks on new articles, and resolve content-related issues to improve customer experience

• Lead continuous improvement: Identify and propose scalable solutions for process optimisation and automation across onboarding and supply chain, focusing on root cause analysis and systemic solutions

• Collaborate and communicate: Work closely with cross-functional teams (Supply, Logistics, CX) and stakeholders, providing regular reports and presentations on onboarding performance and process improvements

• Tools and System Ownership: Serve as the subject matter expert and primary point of contact for onboarding-related tools and platforms.
   

WE’D LOVE TO MEET YOU IF

• Proven experience in supply chain operations, process management, or a similar role focused on optimising complex workflows

• Strong analytical skills with the ability to monitor KPIs, identify trends, and derive actionable insights. Comfortable working with digital platforms, troubleshooting data inconsistencies.

• Exceptional problem-solving abilities and a proactive approach to identifying and resolving bottlenecks

• Excellent communication and interpersonal skills to collaborate effectively with diverse internal and external teams

• Change management: Ability to support initiatives through change, communicate across functions, and balance short-term fixes with long-term scalability.

• Experience in documentation and creating clear guidelines

• Passion for sustainability and experience in handling pre-owned items or similar processes is a plus

• You communicate effortlessly in English - German is a plus
   

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us

We will only consider applications via the official portal. Applications via email will not be considered.