THE ROLE & THE TEAM
Zalando’s success also tells the story of our exceptional team and our efforts. We are always happy to welcome new colleagues who join us in creating the world’s best online fashion experience.
The Quality Management Team is responsible for driving the long term quality strategy for Private Labels, aligning all departments and needs. It manages the end-to-end product quality and regular supplier performance reviews, supplier development and partnership programs and supplier related routines, working in close collaboration with our product and operation teams.
INCLUSIVE BY DESIGN
We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
As a Product Quality Assurance Manager, you are responsible for using your technical knowledge to define and execute product quality assurance and compliance related processes
You are accountable for taking actions that impact the quality performance of your business unit
You design, implement and run product quality assurance processes/projects that support the strategy of your team to ensure milestones and deadlines are met, by tracking KPIs and producing regular project reports.
You support your lead in decision making within your business unit and proactively drive continuous improvement of your processes/projects, identify inefficiencies and implement constructive solutions according to the quality assurance strategy of your team.
You are capable of defining, interpreting, tracking and challenging the team's KPIs that allow you to make data driven decisions and drive process improvement.
Your in-depth knowledge of quality management system documentation ensures your processes are robust and clearly documented. You know how to read product and process requirements and are able to translate it to your department/team needs.
You are collaborating closely with our off-shore office and you are managing internal as well as external stakeholders
You independently manage a range of operational processes/projects that control and solve medium complex product quality assurance issues and support on a conceptual level.
You support product quality assurance investigations and use the findings to propose innovative solutions.
WE'D LOVE TO MEET YOU IF
Bachelor’s degree or apprenticeship within footwear industry for 3-5 years+
Knowledge of product quality assurance (manufacturing processes, foundation of product life cycle, background in quality management and/ or compliance, EU legislation) to define and execute the processes/projects that you are responsible for.
Knowledge and experience of RAPEX, risk assessment tools and physical standards pertaining to footwear or other product categories
Understanding of production processes and standards within factory set-ups
Organisation is one of your biggest strengths, you are service-oriented and get straight to the heart of important information.
Expertise in Google sheets, Excel, Jira, Microstrategy.
Very good communication and interpersonal skills in dealing with suppliers and other teams internally. Excellent stakeholder management skills and confidence in dealing with claims and negotiating with suppliers
You are self-motivated, eager to learn about innovation and you are an enthusiastic person who loves to be a part of a team.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counselling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
