THE ROLE & THE TEAM
The Return Center (RC) network plays a key role in Zalando’s logistics by supporting one of our main customer propositions: a quick and smooth returns experience.
As Manager Service Provider Operations you are the main contact person for multiple of our RCs which are operated by a Service Provider. You will ensure that the agreed service levels are met and you will constantly look for ways to provide our customers with an even better Zalando experience.
INCLUSIVE BY DESIGN
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED…
You will be responsible for the operational steering of Return Center locations throughout Europe.
You will take ownership of all operational and commercial key figures and agreements with our partners (KPIs, SLAs, social standards, HSSE etc.).
You will represent Zalando to our 3PLs and monitor, control and optimize the performance of your sites.
You will lead and support interdepartmental projects, e.g. in the context fo Continous Improvements, and control the implementation at the warehouse
You will be the main contact point for internal stakeholders regarding all RC related topics
WE’D LOVE TO MEET YOU IF…
You possess a deep understanding of logistics processes with +3 years of experience in logistics, ideally contract logistics and/or the management of service providers
You have great analytical skills with attention to detail, commercial acumen and show a solution-oriented approach.
You have excellent communication skills, written and oral, in English and German.
You are willing to travel regularly to our Return Centers in Europe
A university degree in economics, industrial engineering, supply chain management or a comparable degree is a plus.
PERKS AT WORK
Culture of trust, empowerment and constructive feedback, open source commitment, meetups, knowledge sharing through tech talks and blogs, parties & events. Possibility to visit relevant Search conferences like SigIR.
Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
Extensive onboarding, mentoring and personal development opportunities and an international team of experts
Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in select locations)
