Zalando is Europe’s leading online platform for fashion and lifestyle, connecting 50+ million active customers, brands and partners across 25 markets. Our aspiration is to reimagine fashion for the good of all and be a more sustainable platform that is inclusive by design. Product Design at Zalando is a community of 200+ product designers, content designers, and user researchers.
Zalando Payments is positioned at the bustling intersection of eCommerce and FinTech, with the mission to enable seamless, secure and cost efficient payment experiences for Zalando’s B2B and B2C customers over all markets and propositions. The Payments design team focuses on designing innovative and personalised solutions that not only enhance convenience but also build trust and deepen connections with our customers. We approach every challenge with a focus on user needs, ensuring our solutions align with diverse markets and drive meaningful impact.
THE ROLE AND THE TEAM
As a Senior Product Designer, you will be leading the design process of the most impactful Payment Solutions initiatives to achieve design and business goals. You'll take charge of crafting the strategic direction for our payment solutions, including immediate and deferred payment methods, checkout, post purchase experiences and B2B solutions, ensuring alignment with the overarching Zalando Payments and Zalando Group Strategies. Your expertise will be essential to bring to life and champion the CX vision.
Your impact will extend beyond projects, you'll be influencing your department in a collaborative environment. You proactively design and deliver coherent user experiences, ensuring our design solutions are as innovative and user-centric as our technology. You role-model user-centred product design practices to your team, other designers, and business stakeholders.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy:
https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups:
https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
You will get the chance to work closely with product managers, user researchers, engineers, content designers, product analysts and data scientists to help shape and help bring to life comprehensive customer journeys that set standards for other designers.
You will drive customer insights for projects, navigating through both defined and ambiguous challenges. You'll help product managers to assess whether the problem is worth solving by jointly planning methodologies, collaborating in research, shaping and interpreting quant and qual data.
You will bring big-picture and systems thinking to life through collaboration, creativity and craft. By thinking big, adaptable and at scale, you’ll make the future tangible and fuel the vision for the payments space in our ecommerce platform of tomorrow. A keen interest and experience in new & emerging technologies is highly valued.
You will generate multiple solutions to complex problems and evaluate which one to follow further. Your solutions are inspiring to customers and colleagues alike. You will fluently negotiate technical feasibility and leverage technology to improve experiences.
You will scope, define and oversee deliverables; you will ensure product development teams have everything they need to build the designed solution.
As a thought leader and role model, you will contribute to the Zalando Product Design community and the larger European design industry by sharing best practices, coaching more junior colleagues, crafting best-in-class solutions, and sparking inspiring conversations.
#payments #uxdesign #uidesign #seniorproductdesigner
WE’D LOVE TO MEET YOU IF
You have several years of product design experience, working on ambiguous projects with a passion for innovation and a drive to push creative boundaries.
You have strong analytical skills with the ability to interpret data and insights to inform creative decisions.
You have experience in designing and delivering robust and scalable customer experiences by partnering with stakeholders and other designers to develop remarkable solutions.
You love designing innovative technology products and place humans at the centre of your design process — ensuring that geeky tech and forward-looking experience design always serves real human needs.
You have a solid range of design skills in your ever growing toolkit– including user research, workshop facilitation, UX and UI design– to ensure fluid and holistic customer journeys.
You will have a competitive edge if you bring experience in designing payments and purchase solutions for B2C and B2B domains.
WHY JOIN US?
Inspiring peers. Product Design at Zalando is a highly diverse, international community of accomplished designers, writers, and researchers who drive our customer experiences to the next level.
Empowering culture. We value trust and have a bias for action. We are kind to each other. For us respect means challenging each other and giving direct feedback. We learn from mistakes. We laugh together. We share ideas freely.
Professional development. We believe in a purpose-driven approach to motivating and growing people. We help you to grow through mentoring, personal branding support, networking inside and outside the company, and rotation through diverse career opportunities within Zalando.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us