ABOUT THE ROLE AND THE TEAM
The Sales and Operations Excellence Manager role sits within the fast growing Zalando Gift Cards team - a cross-functional unit spanning 3 commercial channels; B2B, Retail and DTC. This role is responsible for managing the operational aspects of the gift card business, for all three channels. It also involves overseeing automated customer orders, handling customer service inquiries, and contributing to the seamless execution of gift card operations. We’re seeking someone who is not only detail-oriented but also enthusiastic about learning and growing into the sales side of the business.
Gift Cards are the perfect gift for friends, family or for any corporate incentive like loyalty programs and employee rewards. We are a cross-functional unit, integrated in Zalando’s Digital Experience department, which develops global gift card marketing and sales strategy across Europe.
Please note that due to the Christmas holidays and New Year break, we will not be able to respond to your application as quickly as usual. We thank you in advance for your patience.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)
Be the go-to person for partners, addressing order and invoicing requests efficiently
Collaborate across teams by managing interfaces between commercial, SAP, Salesforce, and engineering functions.
Monitor and oversee invoicing, ensuring alignment with the accounting team and relevant stakeholders.
Enhance and optimize processes, driving efficiency and scalability.
Ensure smooth gift card operations, including maintaining adequate stock levels, managing relationships with printers/integrators and handling code revocations.
Coordinate with stakeholders through the dedicated gift card inbox.
WE'D LOVE TO MEET YOU IF YOU
Bring valuable experience with SAP and Salesforce; expertise in these platforms is an advantage.
Exhibit advanced proficiency in order management and operational excellence.
Excel in driving process optimization and implementing efficiency improvements.
Showcase a proven track record of effectively managing relationships with diverse and cross-functional stakeholders.
Thrive when using spreadsheets and digging into details and have a proven track record of deriving actions from data.
Communicate fluently and confidently in English.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year (for Zalando SE)
Relocation assistance available (subject to prior agreement)
Family services, including counselling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
Please note that all applications must be completed using the online form - we do not accept applications via email.