THE ROLE & THE TEAM
At Zalando, we often test the limits of Salesforce, offering several opportunities to build unique one-of-a-kind solutions. We are building a B2B CRM on Salesforce which requires us to connect and manage different business models and stakeholders. As we are scaling up the team at a rapid pace, we want people at various expertise levels to serve the varied needs of the team.
There has never been a better time for a Salesforce CRM Consultant resource to join Zalando as we go through a digital transformation by leveraging different aspects of the CRM. You will work with other CRM experts in diverse clouds - marketing, sales, service -, technologies - Hubspot, Salesforce - and positions - Consultants, Solution Architects and Developers -.
As a Salesforce CRM Consultant at Zalando, you will design and lead projects/enhancements, creating remarkable customer value and promoting guidelines and best practices in your area of expertise.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
- You’ll work with various stakeholders to understand the business context and contribute to developing/customizing a relevant and scalable solution and support with implementation.
- You understand and validate stakeholders’ needs, achieve consent and compromises where necessary, and consult them for decision-making while communicating effectively and raising your perspective and critical issues constructively discussing them.
- You understand business needs and complex problem statements and make proposals to translate them into meaningful solutions, contributing actively to the solution design and implementation.
- You identify improvements in operations to existing solutions and show interest in innovations considering state-of-the-art market solutions and trends.
- You make sure that project tasks are completed within the defined time frame and communicate timely and provide clear reasons if deadlines can’t be met
WE’D LOVE TO MEET YOU IF
Excellent conceptual and analytical skills, result-oriented thinking, collaborating with various teams and stakeholders to exchange knowledge.
Proficient CRM B2B process excellence experience (marketing and sales) and process mapping skills.
Proven background as a Salesforce consultant managing E2E Sales and Onboarding journeys including integration with contract generation tools (Docusign/Adobe) and CLM tools.
Hands-on experience with Salesforce with a track record of leading and delivering declarative solutions.
Experience with agile methodologies (e.g. Scrum) and close collaboration with Salesforce developers to design data-quality and scalable solutions.
Relevant Salesforce certifications (Admin, Business Analyst, Sales Cloud Consultant, App Builder)
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups