About Zalando Plus
Our ambition is for customers to feel rewarded for their loyalty and therefore to increase their engagement. At a high level, the roles mission includes:
Setting the overarching Loyalty strategy for Zalando across all propositions, in alignment with the Zalando Group Strategy but also learning from industry best practices.
Establishing Loyalty thinking across Zalando; helping commercial leaders to utilising loyalty as a key commercial mechanism in their Go-to-Market strategies.
Building and evolving a global loyalty platform and loyalty experiences for our customers; be overall responsible for the customer experience, features and also commercial viability of the model.
This team is critical for Zalando to deeply understand our customers, build deep relationships with them and provide them an outstanding experience. You leverage the loyalty program to create strong not only amazing experiences but also help achieve commercial results
WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)
We’re looking for a Senior Principal Product Manager to lead Growth for Zalando Plus. You’ll be at the forefront of our loyalty journey, building and executing the strategy to expand the reach and impact of the program. You’ll collaborate closely with the Director of Product for Zalando Plus and other senior stakeholders to deliver innovative solutions that attract new members and increase engagement.
As a key driver of Zalando Plus’s growth, you will:
Develop and execute the Zalando Plus growth vision and strategy, working across functions to implement initiatives that scale the program and deliver against ambitious targets.
Champion member acquisition by identifying customer segments and designing compelling onboarding and incentive strategies.
Own the end-to-end growth funnel, analyzing data to understand member behavior, identifying opportunities, and ensuring we deliver measurable results.
Balance short-term tactical wins with long-term strategic initiatives, focusing on sustainable member growth that aligns with Zalando’s broader goals.
Collaborate cross-functionally with engineering, marketing, commercial, and analytics teams to create scalable, impactful solutions.
WE'D LOVE TO MEET YOU IF
You are an experienced product leader with 7+ years in product management, including a strong focus on growth strategies and customer acquisition.
You have a proven track record of developing and executing customer-focused product strategies, ideally in highly competitive or complex technical environments.
You’re a data-driven problem solver with expertise in analytical tools and frameworks to drive decision-making and measure success.
You have a strong understanding of growth metrics and tactics, including funnel optimization, user acquisition, and engagement.
You’re an excellent collaborator and storyteller, capable of uniting cross-functional teams and influencing senior stakeholders with clear narratives and compelling communication.
You thrive in an ambiguous, fast-paced environment, demonstrating the ability to think strategically while delivering results tactically.
This is a rare opportunity to shape the growth strategy of one of Zalando’s most exciting initiatives, building a program that millions of customers across Europe will love. If you’re ready to leave a lasting impact, we’d love to hear from you!
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
25 days of vacation a year
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us