THE ROLE & THE TEAM
Are you happy when the suppliers can deliver without an issue and articles get online on time? Are you customer oriented, a teamplayer and interested in improving challenging inbound situations to a smooth inbound process for our suppliers / forwarders? We do it as well ! And our team - the Inbound Support - is always willing to do anything possible to support our internal and external stakeholders. We investigate difficult ad hoc situations of our Zalando warehouses and are willing to find the best solution for our suppliers and us.
Come and join us! As a Senior Specialist Inbound Support you are the first point of contact to guarantee a smooth inbound process for our supplier. We support more than 1.300 of them. Together we are analysing reasons for upcoming issues between our warehouses, suppliers and forwarders to improve the future situation. Our goal is to provide necessary information and evaluate issues fast and solve them immediately.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)
If you want to understand the business context with various stakeholders, and contribute to developing/customising a relevant and scalable solution and support with implementation
If you are happy to serve as the initial point of contact for our suppliers, addressing their inquiries regarding new goods deliveries
If you have a desire to guarantee the right article at the right time in the right place for our customers
If you are able to quickly grasp a comprehensive understanding of our inbound processes.
If you want to develop your communication and analytical skills
If you are able to handle upcoming delivery issues with suppliers / warehouses and overlapping departments
WE’D LOVE TO MEET YOU IF…
You are an open minded person in a flexible working environment
You have excellent communication skills in English, both written and oral, and you are able to engage with a multilingual international customer base as well as teams at various levels (Sr. Management to C level). German skills are of a huge advantage
You have a good understanding of logistics inbound processes
You are customer and service oriented on a daily basis
You enjoy accepting challenges as a chance for improvement and you work well under pressure
You are a fast learner and you drive in a fast changing environment
You are a team player and you can follow a set focus by yourself
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60%remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counselling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here.