THE ROLE AND THE TEAM
As part of the Emerging Propositions Customer Experience Department, we are seeking a dynamic and experienced product professional to join as a Senior Principal Product Manager for the Designer Customer Experience.
The Emerging Propositions Customer Experience Department is responsible for building remarkable experiences that speak to the unique customer needs when shopping Zalando’s Beauty, Designer and Recommerce assortment. As a Senior Principal Product Manager for the Designer CX, you will be responsible for the end-to-end experience across all touchpoints and are expected to drive imaginative elevation and market leading innovation that both drives further interest and loyalty with customers as well as enables successful brand partnerships. You will operate in a collaborative environment with Design, Engineering, and company-wide stakeholders, balancing the inputs and needs of many.
This role requires a visionary leader and expert in customer facing product development to drive the product strategy and vision in line with Zalando Group goals and to shape and deliver against an actionable roadmap. The ideal candidate will have a strong background in (fashion) e-commerce, and a passion for creating seamless and engaging user experiences.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Develop a comprehensive product strategy & vision (3-5 years) aligned with our business goals and objectives that is setting us apart from competition in regards to experience elevation and technology driven innovation.
Create and maintain an actionable product roadmap that outlines the prioritized features, enhancements, and initiatives
Lead the end-to-end product development lifecycle, from discovery to Execution, including defining problems, sizing the opportunity, Identifying the best solution, coordinating product design and development efforts, supporting user testing, and ensuring successful product delivery.
You will act as the key thought leader for the Designer Customer Experience towards internal teams and leadership.
Build strong relationships with key commercial stakeholders and effectively collaborate with our brand partners to gather requirements, conduct market research, and define product specifications.
Collaborate effectively to ensure alignment, obtain buy-in, and drive successful implementation of product initiatives across multiple teams, disciplines and individuals.. Engage with product leads from various departments within the organization, influencing their roadmaps to achieve collective success.
Use data-driven insights to identify areas for improvement, drive product optimizations, and report on the effectiveness of implemented strategies. Analyze market trends and customer feedback to identify opportunities for product improvements and new features.
Regularly communicate updates, progress, and outcomes to key stakeholders, including senior leadership, department heads, and cross-functional teams. Present findings, recommendations, and business cases to gain support and secure necessary resources for product initiatives.
WE’D LOVE TO MEET YOU IF YOU ARE
Product methods & tools: You have multi-year experience and a strong track record of envisioning, developing and building successful customer facing products, ideally in an online marketplace or (fashion) e-commerce environment.
Product Vision & Strategy: You are able to set and explain a product vision, driving the product strategy forward across multiple product teams and bring a proven track record in managing the end-to-end product life cycle. You have the ability to translate that vision and your ideas for any audience, through well-crafted strategic documents, thorough requirements, and clear communication with stakeholders.
Customer mindset: You are a natural problem-solver and are experienced with leading product discovery. You have the ability to understand customer needs and turn them into remarkable products that solve meaningful customer and partner problems while delivering business impact.
Commercial Acumen: You are able to use user insights, market benchmarks and commercial data to assess the impact of your plans in line with business objectives
Multiple domains: you have experience in navigating a complex environment with a high level of ambiguity, working closely with several cross functional teams in Design, Engineering, and Commercial.
Analytical acumen: You are an analytical mind, with the expertise to evaluate quantitative and qualitative data, and draw insights to make informed product decisions by defining success criteria and measuring the impact of the product. You excel in gathering and analyzing customer insights to drive product innovation and improvements.
Technical Acumen: Comfortable with technology, are a fast learner and able to engage in detailed discussions with engineering teams.
Thought Leadership: You are an empathetic, egoless and passionate leader who excels at developing, coaching, and mentoring product managers, fostering a culture of innovation and excellence
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year (for Zalando SE)
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us