THE ROLE & THE TEAM
As the Head of Product for this team, you would be responsible for building and scaling (a) the overall experience for our partners after onboarding (e.g. partner offers, pricing, orders, logistics) as well as (b) shaping partner experience in order to boost customer NPS. Basically ensuring that partners are able to provide the best possible product and fulfillment experience for our customers.
We want to build products that make our partner successful, help them manage their business better, and simplify the work they need to do to be successful.
And ensure that partners do it in way that improve the overall experience Zalando as a business is able to provide to our end customers.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Create intuitive and seamless partner experience: We aspire to the platform that partners find the most intuitive and seamless to use. We need to prioritize ease of operations across all partner types, and access channels (E.g. web, API. apps) to drive partner success
Iterative mindset / growth mindset: it often takes multiple iterations to find the capabilities that matter. We would want you to have an iterative and an experimentative mindset (pivoted around qualitative and quantitative research to hypothesis building), to find those capabilities that really stick and drive the required outcome.
Customer first / Partner first - To build the best possible customer and partner experience, we need to have our ears constantly open to partner and buyer feedback, and be comfortable changing our plans when we believe something is working or not working basis new cues that come in.
Collaborate and Innovate: Work closely with cross-functional teams to ensure foundational products support their initiatives. Stay abreast of industry trends, implementing innovative solutions to keep our products at the forefront of technology.
Prioritize User Experience and Compliance: Ensure all foundational products provide an excellent user experience and comply with relevant regulations and standards. Implement security measures to protect data and communication channels.
Mentor and Report: Lead and develop a high-performing team of product managers and engineers. Define and deliver against key performance indicators (KPIs), regularly report progress to senior leadership, and continuously seek improvements based on feedback and performance data.
WE’D LOVE TO MEET YOU IF
Strategy to Execution: You are capable of developing a long-term strategy for the evolution of your product suite, while also diving into the finer details to create a great partner and platform experience.
Strong Outcome and KPI Orientation: You thrive on setting clear outcomes and working backwards to achieve them. Whether it’s enhancing partner experience, boosting execution productivity, or increasing throughput,.
Strong Customer and Partner Empathy: You have a deep understanding of the challenges faced by our customers and partners and are passionate about solving these issues systematically.
Cross-Functional Collaboration: You excel at communicating your vision and building strong relationships with stakeholders across the organization. You know how to bring people together, ensuring that Zalando, our partners, and our customers all benefit from your collaborative approach.
Team Leadership: Several years of experience leading and managing product teams, with a proven track record of guiding experts in developing portal frameworks, communication platforms, and data platforms.
Strong Data/Quantitative Skills: You have a proven ability to navigate and interpret large datasets, identifying trends, patterns, and insights that lead to actionable recommendations.
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
2 paid volunteering days a year
Hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us