Zalando’s eCommerce Platform Science (ZCPS) team is seeking to bring onboard a Principal Program Manager for a fixed term contract. The ZCPS team is an integral part of Zalando, that delivers core customer experiences that focus on Personalisation, Recommendations, Search, Browse, Analytics, and Research. The aim of this team is to deliver a seamless tailored customer experience for all Zalando fashion customers.
THE ROLE & THE TEAM
Working closely with Product, Marketing, Markets, and Analytics teams, you will help deliver state-of-the-art experiences that revolutionise the discovery process for fashion. This is a pivotal role in the team to help us shift focus from the existing discovery experiences and embrace future looking directions through capability building, adoption, and experimentation.
Please note that this is a fixed term maternity cover until October 2025.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING):
Facilitate and drive collaboration across cross-functional teams to encourage open discussions and share best practices related to usage of discovery based capabilities.
Improve a platform capability system focused on driving usage and adoption of capabilities and customer facing experiences across Zalando including preferred experimentation methodologies. Continuously analyse existing capabilities workflows and provide data-driven recommendations for improvements.
Own and drive internal platform maintenance, engaging with multiple stakeholders to ensure usage is monitored and continuously enhanced.
Foster best practice program methodologies across Zalando cross-functional teams.
WE'D LOVE TO MEET YOU IF:
You have at least 8 years of end-to-end project and program management experience. Additional experience in Product Management is nice to have.
You have managed delivery of complex, cross-functional projects across business, technology, and digital products, in both agile teams and in traditional project management environments.
You have experience collaborating with leadership teams and wider stakeholder groups in engineering, product and design teams.
You have successfully rolled out scalable processes in large cross-functional organisations.
You are a highly-motivated, self-starting team player, and an expert in managing priorities and constructively managing conflict with functional teams, product owners, and other stakeholder groups. You are fully accountable for your tasks, and work in an independent and structured manner.
You have a background in technology related program management and/or are on top of the latest innovative technologies (e.g. generative AI). This is an added advantage.
OUR OFFER:
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares programme
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us