You are responsible for our Norwegian-speaking customers. You’ll handle inquiries via telephone, email, and chat about delivery, returns, payments, and a lot more! You are curious about changes as we move fast to help our various customers in the best way possible./ You are curious about new challenges as Zalando moves forward as the starting point of fashion.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Deliver calm and smart decisions in high-pressured situations while paying attention to detail
Define and solve our Norwegian customers’ queries in a timely manner
Something about other tasks where we are not supporting “traditional” customer, e.g. MCF (About You)
Support other Customer Care teams and colleagues upon request (or something similar, to increase acceptance for cross market support tasks such as MRAs or being buddy for new hires)
Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment
WE’D LOVE TO MEET YOU IF
Regardless of your background, you are customer focused and passionate about excellent customer service
You possess excellent knowledge of Norwegian, in written and spoken form, and furthermore you have strong communication skills in English
Focused even under pressure, you take the right conclusion from our customers’ feedback and actively support the improvement of our customer service.
You know your way around a computer
You are open to working in several shift models including occasionally on weekends
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your
Talent Acquisition Partner to learn more about what we offer.
Open minded & curious towards new tasks, and supporting others
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
28 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counselling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here:
https://jobs.zalando.com/en/?gh_src=22377bdd1us
Please note that all applications must be completed using the online form - we do not
accept applications via email.