THE ROLE & THE TEAM
You will join the Customer Experience Analytics team. Our main goal is to delve deep into the customer experience, revealing its hidden elements. We are part of the customer care organisation, putting us in a unique position to understand and detect customer issues better and faster than any other team. We empower various teams across the entire organisation to tackle the hidden opportunities that we discover, ensuring a continuously improving experience for our customers. In this role, you will spearhead the development of the Customer Experience Intelligent Hub, an AI-powered platform that integrates data from various sources, enabling stakeholders to independently explore the customer journeys. This will empower us to efficiently decode the customer experience, pinpoint defects in our customers' journey, and identify their root causes.
INCLUSIVE BY DESIGN
We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHERE YOUR EXPERTISE IS NEEDED
Strategic Product Leadership: Define and articulate the product strategy and roadmap for the Customer Experience Intelligent Hub, ensuring alignment with overarching business goals and direct responsiveness to customer needs.
Collaborative Technical Planning: Work closely with stakeholders to translate complex business requirements into detailed technical specifications, effectively prioritizing features for iterative development and delivery.
Comprehensive Product Development: Spearhead the entire product lifecycle, from initial ideation through to successful launch, guaranteeing seamless integration, user adoption, and organizational alignment.
Technology-Driven Problem Solving: Apply your robust foundation in technology to identify and address business challenges, harnessing innovative solutions to enhance operational efficiency and customer satisfaction.
Leadership and Team Development: Lead and inspire a team of software engineers by setting a clear vision, fostering a culture of innovation and collaboration, and providing guidance and mentorship.
WE'D LOVE TO MEET YOU IF
Technical Expertise: You have hands-on experience with SQL, a programming language (ideally Python), data visualization tools (e.g., MicroStrategy), cloud services, and working with LLMs in production use cases.
Product Development Leadership: You have a proven track record in leading the entire product development lifecycle for technology products, driving projects from ideation and requirements gathering through design, development, testing, and successful launch, ensuring seamless adoption and alignment with business objectives.
Problem-Solving and Analytical Skills: You are adept at tackling complex technical challenges, possess strong analytical skills, and can devise efficient, scalable solutions.
Ownership and Strategic Thinking: You demonstrate a strong sense of ownership over your projects, coupled with the ability to think strategically, making informed decisions that balance immediate needs with long-term vision.
People Leadership Skills: You have successful experience in leading and developing diverse teams.
Communication and Teamwork: You excel in a collaborative environment, can articulate complex technical concepts to non-technical stakeholders, and enjoy working in cross-functional teams.
ZALANDO BENEFITS
Career Development
We offer direct mentoring from a more experienced Applied Scientist to help you advance your career
We offer peer-to-peer performance reviews twice a year
Learn and develop through our extensive Zalando training platform
Join regular all-hands, team meetings, Q&A sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
Support from an international team of experts; mentoring and professional development opportunities
Wellbeing
2 days paid leave per year for volunteering
Minimum of 27 holiday days per calendar year
Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources
Flexibility
Flexible working hours
Relocation assistance for internationals
A generous Hybrid Work model that allows for 3 days working from home
A choice of office equipment to be delivered to your home office, to support you working from home
Financial
Access to the employee shares program
40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
Discounts from a wide range of external partners
Family
Employee parents’ forums and employee resource group
Supported transition into and out of parental leave, with a buddy and re-onboarding plan
3 fully-paid child sick days per year
Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute
ABOUT ZALANDO
It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.
Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.
Our values: https://jobs.zalando.com/en/our-founding-mindset
do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability
Follow us on Instagram: instagram.com/insidezalando
About Zalando Payments
Positioned at the bustling intersection of eCommerce and FinTech, Zalando Payments helps ensure that Zalando’s customers can securely pay how they want when they want.
Zalando Payments builds the technologies for all financial transactions in the Zalando fashion store and our other consumer-facing apps. We work to deliver a flawless user experience in the checkout, as well as the processing of payments and reconciliation in the backend.
Payments website: https://sites.google.com/zalando.de/zalando-payments/what-we-do
Please note that all applications must be completed using the online form - we do not accept applications via email.
