Customer satisfaction is key to Zalando. We're always looking at new ways to improve our service. This group uses Artificial Intelligence to create Zalanda, a friendly voice which you can take with you wherever you go.
How Tech Candidate Feedback Helped Improve our Candidate Net Promoter Score
by Dr. Magdalena Masluk-Meller - 14 Aug 2017
Read about the combination of actions that led to an incredible improvement of our cNPS.