Engineering Lead - Self-Service Application

Job Category

  • Technology & UX/UI Design


  • Berlin


  • Full-Time
  • Management Level


  • Zalando SE

Zalando is transforming from an e-commerce company into a multi-service platform that provides fashion as a service. We make it our mission to imagine and predict the infinite points of interaction between fashion and people - and develop the technology to make them possible. The 1,600+ members of Zalando Technology across our offices in Germany, Ireland and Finland build most of our 40+ platform products in-house and open source - from Smart Logistics to Brand Solutions to Payments and Warehouse Management.


As an Engineering Lead in our Customer Care department in Berlin, you will lead state-of-the-art technology delivery behind the Customer Care initiatives aimed at enhancing customer satisfaction of our 19+ mio customers. You will build an AI-based software application that will revolutionize the Customer Service experience.

You Are Setting Standards

Vision. You help to sharpen the vision for the Self-Help Customer Service product and explain technical challenges to non-technical colleagues.

Leadership. In this hands-on leadership role you build up the new team, define the architecture and technology stack on a green field and drive pragmatic make-or-buy-decision making.

Execution. You will champion all phases of software development life cycle including product vision, functional analysis development of technical requirements, prototyping, coding, testing, deployment and support.

Collaboration. You will team up and empower team members and stakeholders to build customer-centered solution.

Ownership. You have ownership of your product solution, you envision it, you build it, you run it and you continuously improve it.


You Are Skilled

Technologies. In setting up and running Java- or Scala-based high-performance distributed systems with high-availability, within back-office or e-commerce systems.

Experience. In bringing 5-10 years of hands-on engineering experience along with track record of finding new ways to apply machine learning and AI techniques to improve the operations.

Leadership. In leading, coaching and mentoring a multi-talented multi-national team, incl. product specialist, copywriter, software engineers and you have 2+ years of experience as a team lead working on complex products in an agile way.

Stakeholder Management. In securing buy-in for your solutions from the upper management; and you can translate management goals down to the contributor level in an actionable and inspiring manner.

AI and Bots. You already have experience with bot platform ecosystem development, messaging platform and NLP/AI as a service and would like to further grow in this area.


You Are Offered

Culture. A culture of trust, empowerment and feedback; 100+ internal guilds; tech talks; product demos; coder dojos.

Perks. Competitive salary; great shopping discount on a wide range of products on; discounts from external partners; public transport discounts; relocation assistance for internationals; municipality services*; flexible working times; family service and parent & child rooms*; additional holidays & volunteering time off; diverse sports and health offerings*. (*Depending on location)

Development. Extensive onboarding; personal branding support focused on leadership; opportunity to attend and speak at conferences.

Peers. International, accomplished experts and self-organized, autonomous teams.


Want to join us? Then go ahead and apply!!

Start the conversation. Tell us what the next step in your career could be.

If you need guidance or have any questions about our recruiting processes, please contact recruiter Magdalena Masluk-Meller.

If you are interested in other leadership vacancies within Zalando, please submit only one application. Please indicate your preferences by adding a note to your CV or Cover Letter.

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