Product Manager - Gift Cards

Job Category

  • Technology & UX/UI Design

Location

  • Dortmund

Contract

  • Full-Time
  • Professional Level

Company

  • Zalando SE

THE OPPORTUNITY

Gift Cards are an increasingly important contributor to Zalando’s profitable growth, bringing in attractive customers with superior customer lifetime value. Our business integrates a powerful network of partners, serving tens of thousands of businesses and retail stores. With continuing strong growth, the value that Gift Cards deliver to Zalando is increasing every year.

As Product Manager Gift Cards, you identify and prioritize the business opportunities we address through our next generation Gift Card services. To do this, you develop a deep understanding of our business challenges. You work closely with our Commercial team, leading aggregators and internal partners such as Research, Payment and Checkout. You evaluate opportunities to grow our business, assess trade-offs and align these with the product roadmap. You act as the liaison between our Tech and Commercial teams to implement this roadmap. In an agile development process, you assess what has been built, collect feedback from the Commercial teams, solve roadblocks and regularly prioritise development.

As the key interface between the Commercial and Tech team, your decisions have an outsize impact on the value Gift Cards create for Zalando.

WHAT WE’RE LOOKING FOR  

  • You excel at understanding customer requirements and have the analytical skills to identify those that create the highest value for Zalando
  • You connect to a strong Tech team with ease, are able to articulate a compelling vision and motivate them to build a world leading product
  • You are great at structuring complex topics into easy-to-understand messages
  • You are a great communicator and can motivate others to follow your suggestions
  • You have experience of process design and preferably of defining requirements for IT systems (agile experience is a plus)
  • You enjoy identifying opportunities and taking responsibility for achieving the associated business impact
  • Your business sense means you are able to make trade-offs between commercial options
  • You ideally have experience supporting internal tools including requirements gathering and training
  • You love an international atmosphere and are great at communicating with your colleagues and clients in English (German is a plus)

YOUR RESPONSIBILITIES

  • You will develop strong relationships with our key stakeholders.
  • You will work closely with the Engineering team including regular visits to Berlin; helping to drive the agile product development process.
  • You will excel at innovation and execution to deliver regular improvements to our Gift Card product
  • For this, you will analyze our current performance, identify opportunities, change processes, build fact-based business cases, define detailed system requirements in the form of concepts and user stories and train our key users

WHAT YOU CAN EXPECT FROM US

  • Boredom doesn't get a look in here! Zalando is a working environment where something new happens every day
  • A result-oriented environment
  • A relaxed corporate culture – our motto: wear sneakers, not ties
  • An international team of experts that will inspire and support you
  • Fast onboarding thanks to our mentoring program

ABOUT ZALANDO

Zalando is Europe’s leading online fashion platform, doing business in 15 markets. Delivering first-class shopping experiences to our +15 million customers requires moving fast - with microservices, agile processes & autonomous teams - and using cutting edge, open source technologies. We are passionate about what we do and have fun while doing it. And we are willing to experiment and make mistakes: It’s how we grow.

WANT TO JOIN US? THEN GO AHEAD AND APPLY!

If you need guidance or have any questions about our recruiting and hiring processes, please contact recruiter Herbert Bakels at herbert.bakels.external@zalando.de 

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